Sarah Jane Laurico

SARAH JANE LAURICO Executive Support | Real Estate | Property Management | Customer Service | ESL Education -Bacolod City, Philippines - ABOUT ME With over eight years in the outsourcing industry, I've navigated roles as a customer service representative, real estate virtual assistant, and executive assistant. My strength lies in collaborative teamwork and adept organizational skills, enabling me to excel even with minimal supervision. Beyond my professional pursuits, I hold a license in teaching and have a deep appreciation for classical music. WORK ATHENA/ORAZ PHILIPPINES, INC. Executive Assistant APR 2024 NOV 2024 ● ● ● ● ● ● ● ● ● ● MAY 2019 JAN 2024 Prioritized and organized client emails to ensure no critical correspondence was overlooked. Designed and maintained an applicant tracking system for vacant positions, facilitated accurate candidate data collection, and scheduled interviews seamlessly on the client’s calendar. Managed travel arrangements, including flight and hotel bookings, to streamline the client’s itinerary. Effectively coordinated calls, meetings, events, and personal appointments on behalf of the client. Expanded the client’s network by sending targeted LinkedIn connection requests to relevant professionals. Efficiently scheduled and maintained both business and personal calendars for optimal time management. Simplified the business license application process, reducing complexity and saving time. Acted as a liaison with customer service representatives to address client needs effectively. Conducted detailed research and identified suppliers such as plant management companies, branding firms, and corporate caterers to meet the client’s requirements. Organized and categorized personal and business expenses to enhance financial clarity and record-keeping. PATHCUTTERS AFFORDABLE STAFF Property Management Virtual Assistant ● ● ● ● ● ● ● ● ● Reviewed and processed an average of 10 rental applications daily, including verifying employer and landlord references, validating identification and financial documents, and performing comprehensive background and credit checks. Onboarded at least 15 new clients weekly into the CRM system, ensuring accurate and timely entry of owner and property details. Provided professional client and visitor support by managing reception calls and addressing inquiries efficiently. Ensured compliance with the Healthy Homes Standard for a portfolio of over 1,600 rental properties. Expedited invoice approvals and processing to ensure timely payments. Coordinated the preparation and distribution of lease agreements, renewals, and rent increase notices, while maintaining accurate and up-to-date records in the company database. Managed open house schedules for available rental properties. Enhanced the marketing efforts by uploading available properties to relevant rental listing websites, ensuring maximum visibility and reach. Managed and curated content for social media platforms, including Facebook, Instagram, and Twitter. PANASIATIC SOLUTIONS Customer Service Representative/Back Office Agent DEC 2016 FEB 2019 ● ● ● ● ● ● Managed an average of 60 inbound calls daily, efficiently resolving technical and service issues for subscribers. Delivered accurate and detailed product information to assist customers effectively. Ensured 100% accuracy in processing and verifying customer orders. Maintained in-depth knowledge of products to provide exceptional support and guidance. Consistently exceeded customer satisfaction targets. Addressed and resolved customer inquiries promptly, ensuring swift issue resolution. EDUCATION 2012 - 2016 TASK EXPERTISE UNIVERSITY OF SAINT LA SALLE Bachelor’s Degree, Elementary Education Major in General Education Cum laude PROFICIENCY IN TOOLS Google Mail GDrive GDocs GSlides Google Calendar GSheets GForms Google Map Google Flights Microsoft Teams MS Word MS Excel MS Publisher MS Powerpoint Outlook Sharepoint Hubstaff Palace PropertyMe Tenancy Portal Services Pixifi IRE CoreLogic Slack Trello Monday.com Tapi 3CX Way We Do Skype Canva Zoom LinkedIn Superhuman Descript Humanloop ChatGPT Otter.ai LastPass Ramp Loom Notion Open Phone Rocket Reach Greenhouse Ashby Genesys Property Base Basecamp Docusign Zoho Campaign Monitor REIV VicForms Forms Live Email Management Data Entry File Management Customer Service Administrative Support Recruitment Support CRM Management Calendar Management Travel Support INTERESTS Singing Classical Music Thriller books and movies