SARAH JANE DELIMA
F L O O R
S U P P O R T
-
PROFILE
-Cebu City, Cebu
Outgoing floor support with experience overseeing multiple tasks and
managing employees successfully. Hardworking professional
committed to providing outstanding customer service assistance.
SKILLS
EXPERIENCE
Customer Service
FLOOR SUPPORT
Problem-Solving
SYNCHRONY GLOBAL SERVICES PHILS
Computer Literacy
-
Multitasking
Provides real time assistance to agents
Provide feedback to QA mark-offs
Attend to email and chat inquiry
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE PHILS INC-
EDUCATION
Processed debit/credit card payment
Handle complicated or escalated customers from production
Resolved issues for complaining customer by providing debit card
BACHELOR OF SCIENCE IN
INFORMATION
ANDCOMMUNICATION
TECHNOLOGY-BSICT
CEBU TECHNOLOGICAL
UNIVERSITY-MAIN CAMPUS-
balances.
TECHNICAL SUPPORT REPRESENTATIVE
QUALFON PHILS INC-
Resolves product or service problems by accurately understanding
the customer's issue.
Troubleshoot technical issues using all available tools
Answers product and/or service questions or concerns
