WORK EXPERIENCE/TRAINING
-CHAT SUPPORT AND EMAIL SUPPORT (HEALTH BENEFITS US
ACCOUNT)
ECLARO
Commonwealth Avenue, Batasan Hills , Quezon City , (Aug. 30, 2021
Dec.20,2021
Duties and Responsibilities
• Provide support to the user via chat and email
• Answer the inquiry of the user in relation to their health
account
-BANKING/PAYMENT ANALYST (FINANCIAL UK ACCOUNT),
CONCENTRIX PHILIPPINES
UP Ayala Technohub Quezon City (June 15, 2015 —Aug.30, 2020)
Career Objective
Duties and Responsibilities
• Processing Payment via check and fast payment system
• Making sure that all information input matches on our records
to avoid breach
• Utilizing various tools and application for customer
management servicing
• Gathering of the information of the customers from the
database
• Verifying the customers information from the data
• Providing cutting-edge service in a friendly, confident and
knowledgeable manner
I am currently looking for full time
position where I can make use of
my good interpersonal and multitasking skills. In addition, to be
able to help the company by
lending my skills and expertise to
gain further experience while
enhancing the organization’s
productivity and reputation.
HRIS ASSISTANT (OJT),
WNS GLOBAL SERVICES PHILIPPINES INC.
ii
Eastwood Libis, Quezon City (April 24, 2014 — May 28, 2014)
Address:
#68 Aspen St. North
Fairview, Subdivision,
Quezon City
Duties and Responsibilities
● In depth knowledge and experience in clerical tasks ( records
management, on- boarding tasks, induction process, employee
documents and requirements keeping and updating database
tracker and answering phone calls.)
Contact Information:
M: -/
M: --
Personal Information
EDUCATIONAL BACKGROUND
TERTIARY
Bachelor of Science in Entrepreneurship
Polytechnic University of the Philippines —-
SECONDARY
NORTH FAIRVIEW HIGH SCHOOL
Auburn St. Barangay North Fairview Quezon City —-
Date of Birth: August 22, 1993
Place of Birth: Polangui, Albay
Height: 5’1 ft.
Weight: 53 kg
Citizenship: Filipino
Civil Status: Single
Religion: Roman Catholic
Language: Filipino and English
Character Reference
PRIMARY
NORTH FAIRVIEW ELEMENTARY SCHOOL
Avon Corner, Astor St. North Fairview Quezon City —-
Ms. Romina Ann Diola
HR Manager (Capital One)
M: -
Ms. Czarlyn Torralba
Team Manager (Eclaro Services Inc.)
M: -
SKILLS & CERTIFICATIONS
Knowledge and Skills
● Computer Literate (Microsoft Office Word, MS Excel and MS
PowerPoint)
● Can easily adapt to a certain nature of work.
● Can work independently and as a team.
● Dependable and hardworking person.
● Able to train under pressure.
● Effective and project management and personal organization skills.
● Basic knowledge in Japanese characters and Korean alphabet.
I hereby attest that all of the above listed information are true
and correct to the best of my knowledge.
SARAH JANE G. CERVANTES
Applicant
