Sarah Jane Bravo

SARAH JANE A. BRAVO ADMINISTRATIVE ASSISTANT | SOCIAL MEDIA MANAGER | CUSTOMER SERVICE REPRESENTATIVE | OWNER CRESCERE FREELANCING SERVICES EDUCATION AND TRAINING ADVANCED SEARCH ENGINE OPTIMIZATION TACTICS AND STRATEGIES Coursera (University of California, Davis) | October 2020 - present SOCIAL MEDIA IN-DEPTH COURSE Filipino Virtual Assistance | October 2020 - present FREELANCING COURSE Filipino Virtual Assistance | September 2020 - October 2020 BACHELOR OF SCIENCE IN PUBLIC ADMINISTRATION Pamantasan ng Lungsod ng Valenzuela | June June 2011 - April 2015 CONTACT ME --A M. Natividad St., Sta. Cruz, Manila, Philippines 1014-https://www.bravosarahjane.wixsite.com/ CrescereFS https://www.linkedin.com/sarahjanebravo @crescerefs PROFILE A dedicated individual with 5 years of experience in Customer Support and a trained Virtual Assistant. Committed to providing quality service and value clients and their needs. WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE Concentrix CVG Philippines Inc. | June 2017 - present Managing incoming calls, emails, and chat of customers. Provide solutions to every customer's inquiry. Assists customer's on how they can manage their online payment account COLLECTIONS AGENT Alorica Philippines Inc. | September 2015 May 2017 Collect payments to customers with unsettled credit card account. Provide assistance and solutions on how customers can settle their accounts SKILLS General Virtual Assistance Lead Generation Customer Support Social Media Management and Marketing Email Marketing Search Engine Optimization Youtube Optimization