Sarah Jane Bajas

SARAH JANE BAJAS Freelance Customer Service Representative | CSR | Onboarding Specialist Bacolod City, Negros Occidental, Philippines 6100 - |- PROFESSIONAL SUMMARY Dedicated and skilled Customer Service Representative with over 5 years of experience in handling inbound and outbound calls, chat, and email support. Expertise in various communication tools and platforms, including Zendesk, Salesforce, and Oracle. Strong background in eCommerce and telecommunications, with a proven ability to resolve issues, support customer satisfaction, and drive sales. WORK EXPERIENCE Freelance Customer Service Representative June 2023 - December 2024 ● ● ● ● Provide support to clients via inbound and outbound calls, chat, and email, resolving customer inquiries and complaints. Onboard new healthcare professionals, conducting interviews and ensuring a smooth onboarding experience. Track orders, process refunds, and manage customer inquiries efficiently through various platforms such as Zendesk and Salesforce. Conduct follow-up communication with clients to ensure satisfaction and resolve any post-purchase issues. Inbound and Outbound Agent | Transcom September 2021 - April 2023 ● ● ● Provided technical support for cable, internet, and landline services, assisting customers in troubleshooting and resolving technical issues. Processed sales transactions for customers seeking mobile services or cable package upgrades. Responded to customer inquiries regarding product features, services, and billing issues. E-commerce: Email and Chat Support | Teletech September 2019 - July 2021 ● ● ● Managed customer inquiries via email and live chat, providing information and support for product-related issues. Tracked customer orders using FedEx, USPS, and UPS tracking systems, ensuring timely delivery and resolution of shipping-related concerns. Coordinated replacements for lost or damaged orders, ensuring customer satisfaction and maintaining a high level of service quality. EDUCATION Bachelor of Science in Accountancy Carlos Hildao Memorial State College, Bacolod City, Negros Occidental TECHNICAL SKILLS ● ● ● ● ● Customer Support Platforms: Zendesk, Salesforce, Oracle, LiveChat, Avaya, Aircall, Zoom Communication Tools: Google Apps, Slack, Skype, Telegram, WhatsApp CRM Systems & E-commerce Platforms Technical Support: Inbound and Outbound Calls, Email, Chat Order Management & Tracking: FedEx, USPS, UPS LANGUAGES ● ● English (Fluent) Filipino (Fluent)