Sarah Jan Balmaceda

I’m a results-driven Customer Service Specialist with 7+ years of experience supporting global customers through email and live chat. I specialize in delivering fast, empathetic, and solution-focused support that not only resolves issues—but builds trust and long-term customer loyalty.

I’ve handled high-volume queues of 30–40+ tickets daily while consistently maintaining strong satisfaction ratings. My experience includes managing order creation, tracking, refunds, warranty replacements, and subscription concerns, ensuring every customer interaction is handled with accuracy and care. I’ve worked with SaaS businesses—particularly in the GPS tracking space for pets—using platforms like Zendesk to efficiently manage conversations with customers worldwide.

Beyond customer support, I bring added value as a Virtual Assistant focused on Social Media Management and Canva Graphics Design. I help businesses strengthen their online presence by creating scroll-stopping visuals (wellness, etc), engaging captions, and consistent content that aligns with their brand voice. From content planning to execution, I ensure your social media stays active, professional, and audience-focused.

Here’s what I can bring to your business:

• Reliable and responsive customer support that improves response time and customer satisfaction
• Organized handling of e-commerce operations (orders, tracking, refunds, subscriptions)
• Eye-catching Canva designs (mainly minimalist style or depends on the client's preference) tailored for social media growth
• Engaging captions and content that connect with your audience
• Consistent support that allows you to focus on scaling your business

I’m known for being detail-oriented, trustworthy, adaptable, and easy to work with—someone who takes initiative and genuinely cares about delivering quality results. Whether it’s supporting your customers or elevating your brand online, I’m here to help you create a smooth, professional, and memorable experience for your audience.

Let’s work together to grow your business and keep your customers coming back!