Sarah Ipinlaye

I am a Customer Service and Retention Specialist with over three years of experience in customer support, relationship management, and client win-back strategies. My expertise lies in handling customer complaints, troubleshooting issues, and implementing retention strategies to enhance customer satisfaction and loyalty.

As a Team Lead – Customer Service Retention at Ngcom Network Solutions, I manage customer interactions, track churned clients, and collaborate with internal teams to resolve issues efficiently. My ability to analyze customer data and create targeted solutions has contributed to improved retention rates.

I am highly skilled in communication, problem-solving, and multitasking, ensuring seamless customer experiences. Passionate about building strong relationships, I thrive in dynamic environments that require quick thinking and strategic decision-making. My goal is to drive customer satisfaction and contribute to business growth through excellent service and retention strategies.