SARAH AMARACHI IBE
Kaduna, Nigeria
--Customer Support Specialist || Lead Generation || Live-Chat Support.
PROFESSIONAL SUMMARY
I am a dedicated and experienced Customer Support Specialist and a passion for providing exceptional
service. Managing irate customers is one of my key strengths as a customer support specialist, adept at
troubleshooting issues, problem solving and conflict resolution. I aim at building strong relationships
with customers which will in turn lead to an increase in their customer loyalty to your organization. I
am committed to making customers feel heard , valued and satisfied.
RELEVANT SKILLS
Virtual Assistance/Administrative Duties
• Good working knowledge of Communication and workspace management tools:
Zoom, Trello, Loom, Slack, Click-up, Monday.com, HubSpot, Freshdesk, Microsoft teams,
etc.
• Excellent communication skills(verbal and written) and paying attention to details.
• Coordinate complex scheduling and extensive calendar management.
• Manage,coordinate and organize travel events and activities including hotel booking,
transportation and meal coordination.
• Proficiency in Google suite and Microsoft Office suite.
• Excellent Time management skills and ability to prioritize.
• Capable of working both autonomously and collaboratively with minimal oversight.
Customer Service
• Proficient in using live chat platforms such as Zendesk, Intercom or Livechat.
• Proficiency in problem solving, troubleshooting ,active listening and providing immediate
solutions to customer complaints.
• Patient and empathetic approach to customer service.
• Ability to multitask and prioritize tasks and conversations effectively.
• Coordinates outgoing and incoming client calls for both internal and external customers
to provide office, technical and other needed support; while keeping tabs on clients'
needs, activities, and expectations to ensure satisfaction for client retention.
• Skilled in using scheduling tools to manage and automate emails.
• Ability to personalize emails for a more engaging and effective approach.
• Service super hero who goes above and beyond to delight their customers.
Sales and Marketing
• Ability to learn Product and service details quickly
• Ability to build rapport and establish trust over the phone.
• Strong closing skills to successfully convert leads into sales.
• Ability to handle rejections and overcome customers concerns.
WORK HISTORY
2019 till 2022 Peerless Tech Agency
Customer Service Support
• Respond to customers questions, complaints and give solutions. .
Give information about the company's products.
2022 till 2023 Lhad Communication Services
CUSTOMER SERVICE
• Manage customers inquiries and ensure the customers have an amazing experience with the
company.
• Collaborate with other development team to generate sales leads data bathat develops into new
customer
2023
PRESENT
Digital Witch Community Support
VIRTUAL ASSISTANCE
• Using ticketing systems to effective handle and solve customer’s requests.
• Manage the CEO meetings, Travels and Appointment Settings
• Collaborate with other development teams to increase company SLA(Service Level Agreement)
EDUCATION
Kaduna State University
Environmental Management - Kaduna State
Uncle Bado Memorial Schools
Kaduna State
