Hilda Sarah Okome
Nairobi, Kenya
Tel: -
Email:-https://www.linkedin.com/in/hilda-okome/
Operations Management Professional with over 10 years of experience effectively managing team operations,
project planning, production coordination, resource mobilization, and administrative support. A strategic
thinker, excellent communicator, and adaptable leader skilled in optimizing productivity, ensuring project
timelines are met, and fostering business growth and growth of my team by encouraging training and
upskilling.
SKILLS
Project planning & management.
Team management.
Recruitment.
Training of Trainers.
Knowledge transfer.
EXPERIENCE
Organization & time management.
Operations & logistics.
Occupational health & safety.
Administration.
PULA Advisors|| Regional Field Coordinator || current
• Manage a team of 11 field agents, to conduct successful research of crop yields at the County level,
resulting in enhanced data accuracy for strategic decision-making on insurance pay-outs.
• Recruit, train and supervise field agents on data collection protocols, data quality control procedures,
project- or survey-specific instructions, how to best extract and capture detailed data and how to use
Mavuno App to conduct surveys.
• Collaborated with my peers to Create a training schedule for field agents that is now used country wide
for all FA trainings.
• Ensure that data collection systems and survey platforms are properly set up and are working optimally
and continuously updated throughout the project.
• Identify and resolve field challenges promptly, contributing to a 10% improvement in data quality.
• Conduct weekly detailed reviews of data submitted by enumerators to ensure due process has been
followed, check data quality, give feedback, and ensure all errors are corrected and guide them.
• Budget and make requisitions for funds used by me FA throughout different stages of the project.
Ensure they are adequately funded and all expenses are within the overall project budget.
• Nurture farmer, insurer and client relationships at the regional level, fostering trust and satisfaction.
KKRAFT Brand Design Ltd || Production Coordinator || September 2018- January 2023.
• Led a team of 15 production staff, achieving a 90% project success rate, meeting or beating delivery
deadlines.
• Streamlined workflow processes, reducing project turnaround time by 20% and minimizing rework
incidents by 25%.
• Implemented rigorous quality control measures, maintaining a 95% accuracy rate across all project
deliverables.
• Cultivated cross-functional collaboration, enabling on-time project completion and contributing to
a 30% increase in inter-departmental efficiency.
• Managed contractors against communication plans and strategies, ensuring adherence to project
specifications and objectives.
• Monitor and ensure a safe healthy work environment for production and field staff by facilitating full
safety gear and confirm safety protocol is observed when work is being done resulting close to nil
accidents and incidents at the work stations.
• Maintain confidentiality of client information.
Solis Office Group|| Production Coordinator- Pixel Splash || September 2017- September 2018.
• Orchestrated design and production of branding materials, reducing project lead times by 15% and
elevating customer retention by 25%.
Instituted proactive inter-departmental communication, diminishing bottlenecks and accelerating
project flow, resulting in a 20% increase in projects delivered on schedule.
• Utilized data-driven insights to enhance performance metrics tracking, enabling data-informed
tactical and strategic decisions.
• Amplified brand visibility through SEO and social media marketing efforts, boosting online
engagement by 40%.
Solis Office Group || Customer Service Officer || January 2016- September 2017.
• Seamlessly coordinated administrative tasks for over 30 clients, optimizing scheduling and office
management.
• Amplified customer satisfaction by 5%, fostering positive business relationships and ensuring repeat
business opportunities.
• Managed accounts receivables with accuracy and efficiency, maintaining a 98% error-free record.
• Oversaw the company's courier service, achieving 99% on-time delivery and minimizing delivery-related
complaints.
Nila Pharmaceuticals Ltd|| Customer Service Supervisor|| October 2014 - December 2015.
• Led a team of 10 tele-sales professionals, propelling monthly revenue to Kes 90 million, a 25%
increase.
• Revamped customer service complaint resolution methods, resulting in a 70% reduction in
complaints and a 15% increase in customer satisfaction.
• Strategically prepared and submitted tender documents, expanding company coverage in
institutions by 30%.
• Elevated team performance through tailored coaching and development plans, driving a 20%
increase in individual agent effectiveness.
Career Directions Ltd|| Registry Assistant ||December 2013 - September 2014.
• Meticulously organized and maintained HR documents for 1000+ outsourced staff, ensuring 100%
compliance with organizational and legislative standards.
• Streamlined onboarding processes, reducing contract processing time by 20%.
• Revolutionized mail management, resulting in a 15% increase in timely communication and a 25%
decrease in mail-related errors.
• Optimized route planning for messengers and drivers, enhancing pick-up and delivery efficiency
by 30%.
Ministry of East African Affairs, Trade & Tourism|| Public Relations Intern|| June 2013 - December 2013.
• Elevated communication quality through precise proofreading and editing, enhancing Ministry
communication's impact and effectiveness.
• Developed engaging content for blog posts and website articles, contributing to a 20% increase in
online engagement.
• Designed and conducted a comprehensive customer service training module, upskilling Ministry staff
and improving service quality.
Volunteer Experience || January 2011 - December 2013.
Kianda Foundation - Empowered rural women with income-generating skills, basic business acumen, and
facilitated successful business loan applications.
AIESEC Tanzania- Enabled provision of VCT services through resource mobilization efforts, reaching 200+
beneficiaries.
- Cultivated partnerships with key sponsors, securing support from the Ministry of Health, Zantel
Mobile, IFM administration, and Azam Cola for project activities.
EDUCATION
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Occupational Health & Safety Training- Department of Occupational Safety & Health (DOSH) and
Emergency Aid Training Services (EATS) 2022
First Aid & Fire Safety Training- Department of Occupational Safety & Health (DOSH) and Emergency
Aid Training Services (EATS) 2023
Post Graduate Diploma - Project Management – Kenya Institute of Management, 2020 – Ongoing.
Bachelor of Arts, Sociology and Communication - University of Nairobi, 2009 -2013.
REFEREES
Vera Naomi
Client Service KKRAFT Brand Design
--Sandra Muniafu
Caseworker CWS Global
--Martha Kimani
Bible Services Worldwide
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