SARAH GALLAGHER
1535 Osborne Street, Stoneville, WA 6081 | H:- |-
Summary
I have been working since I was 14 years old, my first job was as a cashier at a local Red Dot store. From there I
held a variety of jobs over the next 8 years, including retail associate, manager and administrator. While working
as a manager at KFC Karratha I obtained Certificate II and Certificate III in Retail. In 2012 I moved to the USA to
broaden my horizons, and while there I held several jobs including volunteer at the local library, and a waitress at
a successful bar and grill. I was able to interact with a variety of people on a day to day basis, and furthered my
customer relation skills. I currently reside in Stoneville, located in the Perth Hills, however I would consider
relocating closer to the city if the right position was available to me.
I am currently studying Early Childhood Development and Care at TAFE, with the intent of progressing towards a
Diploma in this field.
Accomplishments
Set up, managed and successfully ran my own business while living in the USA.
Consistently met sales targets and goals while in a managerial position.
Routinely helped as many as 300 customers each day in a high-volume retail outlet.
4 years parenthood experience
Skills
Certificate II in Retail
Certificate III in Retail
Certificate II in Multimedia
Strong interpersonal skills
Advanced Computer skills, including all Adobe
and Microsoft software
Advanced customer service skills​
Professional and mature
Experience
3IC - Team Leader
01/2017 to 12/2017
Miss Mauds
Booragoon, WA
Maintained an up-to-date department organizational chart.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Created weekly and monthly reports and presentations.
Managed daily office operations and maintenance of equipment.
Advised managers on organizational policy matters and recommend needed changes.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Served as a link between management and employees by handling questions, interpreting and
administering contracts and helping resolve work-related problems.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Maintained daily record of all transactions.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Accepted payment from customers and made change as necessary.
Assisted co-workers.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Prepared and served hot and cold beverages
Owner
05/2016 to 12/2016
Kiwi Care Package Augusta
Managed orders and inventory, including buying stock to fufill 100+ orders per month.
Communicated with importers and customs regarding food importation, adhering to strict guidelines and
ensuring all items followed FDA regulations.
Packed and shipped all orders single handedly, ensuring accuracy and meeting strict shipping windows.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Consulted with customers on the latest styles and trends.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Unloaded trucks, unpacked boxes and organised all merchandise in an efficient manner.
Waitress/Bartender
12/2012 to 08/2013
Gus' New York Pizza and Bar Mesa
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests.
Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
Provided high quality service.
Greeted guests in a pleasant and courteous manner.
Correctly calculated charges, issued bills and collected payments.
Shift Supervisor
11/2009 to 04/2012
KFC
Karratha, WA
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained staff to deliver outstanding customer service.
Contributed to merchandising ideas at team sale meetings.
Cash handling including twice daily banking, balancing terminals and reporting on variances.
Electronic and cash transactions Maintained store security, including minimizing theft and stock loss.
Team Member
06/2009 to 11/2009
KFC
Karratha, WA
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked
customers.
Performed serving, cleaning, and stocking duties in establishments.
Packaged take-out foods and served food to customers.
Continually kept carpets and floor clear of debris.
Maintained a professional tone at all times, including during peak rush hours.
Took on extra training and studying to complete Certificate II and III in Retail, and progress to
management.
Sales Assistant
09/2008 to 04/2009
House Proud Living
Karratha, WA
Processed an average of 50 transactions each day in a timely manner.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Maintained visually appealing and effective displays for the entire store.
Collaborated with customer service team members to give exceptional service throughout the entire
shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays.
Built and maintained effective relationships with peers and upper management.
Processed shipments and maintained organized stock shelves.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Marked clearance products with updated price tags.
Office Administrator/Graphic Designer
04/2008 to 10/2008
Pilbara Echo/ Coral Coast Print
Karratha, WA
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Updated patient accounts and information on a daily basis.
Provided support for CEO and sales team in managing operation work flow.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person
requests for information.
Worked to very strict deadlines, including both early and late hours.
Education and Training
High School Diploma
Karratha Senior High School
Emphasis in Drama, graduated top of my class in 2007.
References
Morgan Stitt
Store Manager - Miss Maud Garden City
-
Sally Sawyer
Restaurant Manager - KFC Karratha
-
2007
Karratha, WA, Australia
