SARAH FAHEY
• e-commerce coordinator & analyst with retail management experience •
EXPERIENCE
Oct 2017-
Forgotten Frocks Resale (self-employed)
now
E-commerce Manager
• Forgotten Frocks Resale is run on a handful of different e-commerce platforms
including Poshmark and depop as well as Instagram where I strive to deepen
customer connection and generate feedback.
• Other tasks involve routine sales report analysis, digital merchandising, product
sourcing, monthly content planning and content creation.
Oct 2019-
Urban Outfitters, Toronto
now
Department Manager
• Analyzing sales reports and other data related to business KPIs. This involves
looking into key segments such as product categories, and clearly communicating
my findings back to stakeholders and the store management team to provide
support and insights.
• Providing strategic merchandising recommendations to my Store Brand Leader
which optimize customer flow and hit sales targets by analyzing weekly vs. monthly
sales reports.
• Fulfilment of e-commerce purchases and monitoring online transactions.
• Deliver exceptional customer experience throughout the store by coaching and
training the store associates and directly problem solving customer enquiries.
Aug 2019Oct 2019
Mejuri, Toronto
Key Holder Permanent Part-time
Mujuri, one of the first major e-commerce powerhouses opened its first and only
Toronto showroom in July 2018.
Working in the busy Toronto Showroom I would support the General Manager and
Assistant Store Manager with store duties such as:
• Driving sales and on-going coaching with our showroom Stylists.
• Oversee and process customer transactions while maintaining customer
satisfaction to generate repeat purchases,
I was also part of the team when the Showroom launched the retail concept with the
Toronto Showroom being the pilot store.
- •-• Toronto, Canada
May 2017- Zara, Vancouver
Jun 2019
Visual Commercial - Assistant Manager - Department Manager
• Started as a Visual Commercial (VM) with Zara in the Men's Department in the
flagship store on Robson Street, Vancouver and worked my way up to become the
Department Manager of the Richmond location from Feb 2019 - June 2019.
• As a VC my role was to ensure department sales were strong based on product and
reports and ensure that on delivery day product was on the floor before opening.
• As a Manager, my role grew more and included hiring of staff, training, monthly
budgeting (sale/hours) and contacting Spain to ensure we were getting the best
product for our customer base.
SKILLS
E-commerce
Retail Sales
Google Analytics
Stock Management
Reporting
Social Media
ABOUT ME
EDUCATION
E-commerce coordinator certified in Google
2020 • Google Analytics IQ Certification
Analytics and experienced in a variety of
platforms. Originally from New Zealand, I
2020 • Bring Your Own Laptop Adobe XD
moved to Toronto ready to expand my career
UI UX Design Essentials
from brick and mortar retail into the thriving
e-commerce industry.
- • University of Auckland, NZ
BA Science Majoring in Sport and
Exercise Science- • Macleans College,
Auckland, NZ
- •-• Toronto, Canada
