Sarah Bragais, Escosura
Purok 1, Brgy. Caingin Santa Rosa City, Laguna
Mobile No: -
E-mail Address:-
CAREER OBJECTIVE:
To maintain a position that would best fit my qualification and further develop my abilities, skills, and potential for continuous career improvement and to enhance my work responsibilities.
WORK EXPERIENCE:
Amazon Store Manager - Globious.io
Tasks:
- Product Listing and Optimization
- Product Research (OA, Wholesale, Private Label)
- Monitoring Store Performance
- PPC Tracking
- Creating and Scheduling Amazon Posts.
- Creating SOP
- Managing Emails
- Customer Service
- Creating and Scheduling coupons and deals.
- Filling cases to Amazon support
- Creating cases, sending an email to Amazon for negative review removal
Amazon Product Researcher - Wholesale(Part-time)
Objectives:
Sourcing products using Helium 10, Keepa, Jungle Scout & SAS
Analyzing products that I sourced using the said applications
Contacted the brands through calls, chat, or email to create a wholesale account with them.
Managing Amazon inventory using Eva and Inventory Lab
Adding prices of the product listing using Eva
Contacting Amazon support to create cases for our Amazon issues
Creating FBM and FBA listing
Service Desk Associate
Alorica Philippines
Objectives:
Answering calls & chats for Alorica employees.
Assisting the employees with their work-from-home setup
Troubleshooting hardware, software, and router issues.
Creating and deleting employees' accounts through the active directory.
Escalates complex or unresolved incidents to Level 2.
IT Process Associate
Genpact Philippines
October 16, 2018-November 28, 2020
Objectives:
Answering customer’s inquiries through phone, email, and chat
Provides exceptional support to our clients.
Provide password resets.
Assisting clients with hardware troubleshooting from computers, printers, routers, banker’s scanner, and their printers.
Perform troubleshooting steps for software issues.
Create a ticket through Service Now and escalate unresolved cases to the second level of support.
Technical Support Specialist
Sykes Philippines
Objectives
Process a refund.
We were investigating fraudulent activities on our customer's accounts.
Troubleshooting applications on our customer’s mobile phones.
Troubleshooting phone issues. (Google Pixel)
Helpdesk Specialist
IBM Philippines
Objectives:
First point contact for our clients through calls, chats, emails, and web tickets.
Troubleshooting hardware issues. (computers, printers, & phones).
Troubleshooting software issues.
Installation and uninstallation of the software.
Troubleshooting virtual connections like VMWare and Citrix Application Portal.
Escalating tickets to the second level support.
Doing investigative reports for problem tickets.
Creating and sending email blasts to different teams and clients for problems encountered in our system.
EDUCATIONAL BACKGROUND:
Tertiary:STI College Santa Rosa
STI Bldg., Balibago Complex, Santa Rosa City, Laguna
2011 – 2016
Trainings Attended:
AVA PH
I was trained in different sourcing methods for online arbitrage (US & UK)
Polished on learning different tools like SellerAmp, Keepa, and Revenue Calculator.
CHARACTER REFERENCE:
Upon request
I certify that the above information is accurate and correct to the best of my knowledge and belief.
