Sarah

Email-Address Gbawe Road 313, Accra-Ghana Phone - Nationality Ghanaian  Skills Proficient use of Microsoft Word, MS. Excel, MS PowerPoint, Spreadsheet for data base management and accounting entries. Microsoft Outlook (E-mail messenger) Sarah Addo Product Portfolio Specialist Driven by a passion for excellence, I aim to leverage my diverse industrial experience spanning banking, education, human resources, and customer service to enhance the quality of work and drive the success of any organization I join. My ambition is to collaborate with individuals from varied backgrounds to achieve and surpass organizational goals, utilizing my extensive knowledge and expertise. Experience Products Portfolio Specialist ZEEPAY Department: Commercial Location: Accra, Ghana Oct 2023 - Present Summary of Duties: • Evaluate market trends and competitor products. • Identify opportunities and potential challenges. • Gather and analyze user feedback and needs. Business Objects, Postilion, TOAD, FINNACLE • Define and prioritize product features based on user requirements. Strong analytical skills, results oriented and problem solving • Analyze product performance metrics and user behavior Self-motivated and focused Ability to work with little or no supervision Adherence to SOPs and SLA's Good communication skills Good communication skills • Utilize data to make informed decisions. • Work with cross-functional teams, including development and marketing. • Ensure effective communication and alignment of goals. • Align product strategy with overall business objectives. • Address issues and challenges that arise during product development. • Propose solutions to enhance product functionality and user experience. • Stay informed about industry trends and emerging technologies. Memorandum Memorandum Sales Associate SQL, Tableau, and Python BOLT Department: Bolt Drivers Scout Location: Accra, Ghana Product Management Sep 2020 - Present Data Analytics Summary of Duties: Product Portfolio Management • Used consultative sales approach to understand customer needs and recommend relevant offerings. • Generated brand awareness and positive products impressions to increase sales. • Onboard drivers on BOLT and provide support and assistance needed. • Gather feedback from both drivers and riders to improve the service and enhance customer satisfaction. • Engage in marketing activities to promote the BOLT brand and increase its visibility. Product Information Management UX and UI Principles Customer Service Email Marketing  Reconciliation and Settlement Officer Languages United Bank for Africa Department: E-business Location: Accra, Ghana Oct 2022 - Sep 2023 French Intermediate English Native Summary of Duties: • Received and investigate customer complaint of failed card transactions GH-link, Visa debit card, master card, visa credit card, prepaid card for online transaction, point of sale terminal, Automatic Teller Machines. • Raise chargebacks for ATM dispense errors remote on us. • Prepared chargeback Tracker and follow up on status of chargebacks. • Credited customer's account with chargeback due and credit processed. • Received and checked ATM logs, documents used to rebut journal. • Advice Branch, contact center, with ATM log used to rebut a chargeback. • Maintained schedule for Acquirer chargebacks. • Checked status of transactions whether successful or unsuccessful. • Advise processor on Status of transaction either to accept or represent (rebut) with corresponding ATM log or journal. • Investigate status of online transaction whether declined or approved. • Credited customer's account for declined transaction. • Verified on customer's card statement for expected merchant refund. OTHER DUTIES : GH-LINK SETTLEMENT Summary of Duties: • Retrieve settlement files through FTP between bank and Ghana Interbank Payment Settlement Systems GhIPSS. • Prepare settlement schedule to credit branches, merchants, and customer's. • Receive mails for GH Link dispense errors and investigate to credit and resolve issues etc. NLA SETTLEMENT Summary of Duties: • Receive settlement files from National Lottery Authority (NLA) • Prepare settlement schedule. • Credit branches, merchants, or customer's. • Credit/Debit in-house or internal GLs. GHANAPAY SETTLEMENT Summary of Duties: • Generate settlement files. • Prepare settlement schedule to be passed against BOG and the bank's settlement and account. • Prepare and send settlement advice via mail to be passed. MASTER AND VISA CARD REFUND • Refund of failed master card and visa card transactions (online transactions) CARD PLASTICS SORTING • Sorting and recording of cards to be dispatched to branches, processed for branch swap, and captured cards to be dispatched to other bank's. Customer Service Representative Jumia Department: Service Delivery Location: Ghana Oct 2021 - Jun 2022 Summary of Duties: • Responding to customer inquiries via phone, email, chat, or social media. • Providing accurate information about products or services. • Handling and resolving customer complaints and issues. • Ability to quickly understand and address customer issues. • Creative thinking for unique solutions. • Proficiency with customer service software and databases. • Basic understanding of the product or service being offered. • Patience and a positive attitude. • Ability to remain calm under pressure. • Efficient time management. • Ability to multitask and prioritize tasks. Virtual Personal Administrative Assistant Lynx Consult Accra, Ghana Apr 2019 - Jun 2020 Summary of Duties: • Maintained filing and recordkeeping systems with efficiency and accuracy. • Organized virtual meetings, including setting up video conference calls and agendas. • Managed daily email correspondence, ensuring timely responses and organized inbox. • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively. • Coordinated meetings between multiple parties across different time zones. • Created and maintained detailed filing systems for client documents and data. • Edited audio and video files for presentation purposes. • Developed and managed a calendar of appointments for clients. Generated weekly reports summarizing project progress updates from team members. • Processed invoices, purchase orders, payments and reimbursements. • Provided personalized administrative assistance to virtual clients. scheduled conference calls with remote teams via video conferencing software. • Analyzed customer feedback surveys to identify areas of improvement. • Prepared expense reports according to company policies and procedures. • Managed online databases to store client information securely. Organized travel arrangements by booking flights, hotels, rental cars. Education BACHELOR OF BUSNIESS ADMINISTRATION Radford University College Accra, Ghana 2018 - 2022 SENIOR SCHOOL CERTIFICATE WASSCE Aggrey Memorial Zion Senior High School Cape Coast, Ghana Oct 2015 - May 2018 References United Bank for Africa: Name: George Aboagye Position: Head of Digital Banking Phone Number:- Name: Justice Atokolo Position: Unit Head of Reconciliation and Settlement Phone Number:- Bolt: Name: Nii Tetteh Ayi-Tetteh Position: Operations Coordinator Phone Number:- LYNX CONSULT: Name: Richard Kwaah-Asampong Position: Manager Phone Number:-