Sarah Bamgbose

SARAH ADETUTU BAMGBOSE Customer Experience | Banking & Financial Services - ·-· linkedin.com/in/sarahbamgbose · Lagos, Nigeria PROFILE Results-driven banking professional with 4+ years across contact centre and relationship management. Consistent award-winner (2× 2022 recognitions) with a track record of exceeding deposit and savings targets. Combines strong customer empathy with analytical skills in Excel, Power BI and SQL to drive client retention and revenue growth. CORE SKILLS ◆ Active listening and conflict resolution ◆ Data Analysis — Excel, Power BI, SQL ◆ KYC / Customer Risk Assessment ◆ Microsoft Office & Google Workspace ◆ Cross-Selling & Upselling ◆ Business development PROFESSIONAL EXPERIENCE Relationship Officer | United Bank for Africa (UBA) 2023 – Present Lagos, Nigeria ▸ Manage and deepen relationships with existing clients, driving deposit, savings, and investment mobilisation to meet set targets. ▸ Execute end-to-end marketing strategies to acquire new-to-bank customers, consistently contributing to branch growth metrics. ▸ Cross-sell and upsell bank products — fixed deposits, loans, insurance-linked savings — aligned to client financial goals. ▸ Conduct thorough KYC reviews and risk-rating assessments for all new and existing clients in line with CBN compliance standards. Contact Centre Agent | The Alternative Bank 2021 – 2023 Lagos, Nigeria ▸ Handled high-volume inbound and outbound contacts across phone, social media and email, achieving above- average customer satisfaction scores. ▸ Recognised with 2022 Best Service Officer (CSW) and 2022 Accelerate Star awards for outstanding performance. ▸ Escalated complex issues to specialist units, maintaining accurate tracking to ensure timely resolution and zero- repeat complaints. ▸ Educated customers on product features and account benefits, reducing repeat queries by proactively sharing clear information. EDUCATION B.Sc. International Relations — Second Class Upper | Caleb University, Lagos Lagos, Nigeria Graduated Sep 2017 CERTIFICATIONS & PROFESSIONAL DEVELOPMENT ▸ Virtual Assistant Course — ALX Africa ▸ Cybersecurity (Kali Linux) — In Progress AWARDS 2022 Best Service Officer (CSW) · The Alternative Bank 2022 Accelerate Star Award · The Alternative Bank