Sarah Alabi

ALABI SARAH OLUFUNMILAYO Contact Information Alimosho, Lagos State -/-- Soft Skills Communication Marketing Customer Focus Emotional Intelligence. Organization and Planning Attention to details Marketing Skill Problem-solving Graduate of Statistics Summary Customer Service Representative with over 1 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill a customer service role in your company. Education and Certifications Bachelor of Science (BSc) B.Tech in Statistics Federal University of Technology (FUTA), Akure, Ondo State. (2019) Second Class (Upper Division) NYSC Certification (19th February,2021) Customer Service Time Management Teamwork/Collaboration Leadership Qualities Relationship Development and Management. Hard Skills Microsoft Office (Word, Excel, Outlook) Typing Skills (include WPM) Work Experience Customer Service Representative 2022 Insurance supermarket international (Remote) • • • • Information Management Software Use of office equipment (fax machines, copiers, etc.) June 2022 – December • • • Handled inbound and outbound calls Effectively qualify leads and give out more details about insurance packages they may be eligible at the time Ensured leads details are correctly imputed on the data base Successfully connected leads to Insurance Advisors licensed in their state Ensure a quality transfer that results to sales Dispositioned calls correctly Filled leads details on traction sheet to allow management have account of daily transactions Loan Collector Blue Bridge (KASH KASH) October 2021 -- July 2022 Job Description: • Language(s) • • • Handled customer complaint Kept track of assigned accounts to identify outstanding debts Planned course of action to recover outstanding payments Located and contacted debtors to inquire of their payment status English Yoruba Personal Information DateofBirth:29thOct,1996 Marital Status: Single Sex: Female State of Origin: Ondo State Nationality: Nigerian References Available on request. Shift Manager March2021-October2021 Food Concept Pls, Abuja. • Managed inventory from raw materials to finished products. • Accurately updated tack records, GP and other document in the store. • Maintained overall quality and service standard. • Ensured proper health safety and food safety practice were adhere to at all times. • Kept regular contact with customers to obtain feedback on service, food quality and staff friendliness using customer comment cards. • Developed budget plans and tactics to achieve target. Administrative Assistant (NYSC) March 2020-Feb 2021 Federal Ministry of Justice, Abuja. • Ensured proper documentation of files. • Maintained an updated record of court files. • Travelled on duty tours to file processes. • Assisted in the preparation of legal memos. • Attended to incoming calls, mails and visitors. Junior Data Analyst Aug2018-Dec2018 Lagos Bureau of Statistics, Ikeja, Lagos. • • • • • Entered data from administered questionnaire for further analysis Assisted in the conduction of Market Survey. Participated in the preparation of the annual GDP for Lagos State. Worked as an enumerator in the Geo-Referenced and Demographic Data for Development (GRID3) Project carried out in Lagos State during my period of internship