Sarah Abu | Freelancer Resume

Sarah Abu Contact E-mail - Websites, Portfolios, Profiles https://www.upwork.com/freelancers/~01203b1078c31f90ed Skills Property Management Softwares - Guesty/Hostaway/Hospitabl: Asana / Trello: Salesforce: Airbnb / Booking.com: Apollo i.o / Snovio i.o / Leads gorilla: Mailchimp: Project Administration: Attention to Detail: Adaptability: Communication: Lead Generation: Problem Solving: Time Management: MS Office Suite & Google Suite: Data Entry: Software Property Management Softwares - Guesty/Hostaway/Hospitabl Dedicated property manager with over 3 years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business. Organizes and coordinates space tours and answers questions regarding properties and neighborhoods, assessing and addressing individual needs of up to 50 guests concurrently. Manages portfolio of 30+ properties concurrently, overseeing maintenance, advertising and rentals. Work History 2023-10 - 2024-03 Virtual Assistant Freelancer - Property Manager Slide To The World, San Francisco Manage and oversee Airbnb Arbitrage and short-term rental (STR) property finding projects Listing Properties and Optimizing Listings via Property Management Softwares Coordinate property research, analysis, and acquisition Facilitate communication between property owners and investors Ensure smooth operations and timely execution of projects Perform cold calling to property management companies Generate leads and identify potential property management opportunities Initiate contact with property owners and negotiate partnership agreements Maintain ongoing communication to facilitate property management arrangements Optimize property listings on various platforms (e.g., Airbnb and Booking.com) for maximum visibility and bookings Conduct market research and analyze competitor listings Write compelling property descriptions and highlight unique selling points Utilize effective keywords and tags for improved search rankings Implement strategies to generate leads and attract potential clients Conduct market research to identify target audiences and demographics Utilize online platforms, social media, and other channels for lead generation Develop and implement lead nurturing strategies to convert leads into clients. Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task. Organized and managed team tasks using Trello and Asana. Streamlined administrative processes for increased productivity through effective email management and calendar coordination. Managed CRM input, exports and clean up. Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support. 2023-01 - 2023-05 Virtual Administrative Assistant RYAN's AID FOUNDATION, Kaduna Managed electronic and paper filing systems Updated paperwork and maintained documents Recorded information accurately Managed filing system and completed clerical tasks Assisted coworkers and staff members with special tasks Sought methods for improving daily operations, communications, record keeping, and data entry Organized and managed team tasks using Trello and Asana Uploaded files for team use on Google Suite and SharePoint Executed travel arrangements Researched and booked flights and accommodations. Handled confidential information discreetly, ensuring the privacy of clients and executives. 2021-08 - 2022-04 Virtual Assistance - Lead Generation TRACKMEDREC (Healthcare & Telemedicine Service), London Conducted market research to identify potential leads in telemedicine industry Utilized various tools and platforms to gather contact information of potential clients Generated leads by reaching out via email, cold calling, or social media Qualified leads by assessing their interest and needs in telemedicine services Maintained database of leads and regularly updated contact information Assisted sales team by providing them with qualified leads for follow-up Collaborated with sales team to develop strategies for lead conversion Prepared sales materials and presentations for client meetings Managed and updated company's Customer Relationship Management (CRM) system Entered lead and client information accurately into CRM database Monitored and tracked lead interactions and follow-up activities Generated reports on lead status, conversion rates, and sales performance Communicated effectively with team members, providing regular updates on lead generation activities Collaborated with marketing team to align lead generation strategies with marketing campaigns Coordinated with other virtual assistants and team members to ensure seamless workflow Identified opportunities for process improvement and efficiency in lead generation activities Suggested and implemented new lead generation strategies based on industry trends and best practices Participated in ongoing training and development to enhance lead generation skills and knowledge of telemedicine industry. Implemented data-driven processes to prioritize leads based on potential value, increasing deal closures rate. 2019-02 - 2019-09 Client Relationship and Project Office Manager Primehouse BGO LTD, Lagos Addressed and resolved customer complaints or issues Worked diligently to resolve unique and recurring complaints Resolved problems with high-profile customers Promoted loyalty and enhanced operations Assessed client needs and developed plans to address objectives Addressed and responded to client and partnership management issues Maintained relationships with material vendors Facilitated communication between internal personnel, contractors, and vendors Monitored projects from inception to completion Ensured quality control on materials used Managed costs and monitored performance Accelerated progress through performance reviews and timelines Handled procurement, asset management, cash book management, and office administration Managed projects from procurement to commission. Education 2021-09 - 2021-05 Diploma: Human Resources Alison - Galway, Ireland 2021-09 - 2021-05 Foundation of project Management Coursera - Mountain View, California, U.S.A Accomplishments Enhanced Property Exposure: Successfully utilized channel management software to increase property visibility across multiple booking platforms, resulting in a 40% increase in bookings year-over-year. Dynamic Pricing Strategies: Implemented advanced pricing strategies that boosted rental income by 35% through market analysis and competitive pricing adjustments. Optimized Operations: Streamlined property management operations, reducing administrative workload by 20% and improving efficiency through effective use of channel management tools. High Guest Satisfaction: Maintained a guest satisfaction rate of 95% by personalizing guest communication and promptly addressing concerns, leading to consistent positive reviews and repeat bookings. Market Trend Adaptation: Continuously stayed ahead of market trends, enabling the adjustment of marketing strategies and property listings to attract a broader audience and increase occupancy rates by 15%. .