Sarah Abraham Ocheme

Abraham Sarah O. Virtual Assistant • Appointment Setter Lugbe, Abuja | - |-PROFESSIONAL SUMMARY Proactive Virtual Assistant & Appointment Setter with 7+ years in high-volume outreach, CRM, and project coordination. Expert in cold calling, HubSpot, Pipedrive, Asana, and Monday.com. Delivered 400+ calls/week, improved appointment conversion by 20%, and maintained 99%+ data accuracy—all while working EST-ready with remote setup. CORE SKILLS & TOOLS • Outbound calling & lead qualification (cold calling, objection handling) • Appointment scheduling & calendar coordination (Outlook/Gmail) • CRM systems: HubSpot, Pipedrive • Project management: Asana, Monday.com • Admin support: data entry (99%+ accuracy), digital filing, reporting • Virtual communication: Zoom, Slack • Software: MS Office, Google Workspace, Trello, Canva PROFESSIONAL EXPERIENCE Business Relationship Manager — Moniepoint, Abuja | 03/2023–Present • Executed 400+ outbound calls/week, scheduling 50+ appointments and boosting conversion rate by 20%. • Maintained HubSpot and Pipedrive CRMs at 99%+ data accuracy, logging interactions and tasks. • Built onboarding workflows in Asana and Monday.com, reducing follow-up delays by 30%. • Streamlined email & calendar management, slashing response delays by 50% and resolving 70% of issues daily. Customer Support & Field Admin Officer — MTN Nigeria, Abuja | 06/2017–02/2023 • Trained 50+ agents in outreach best practices and cold-calling scripts. • Processed weekly campaign data at 99.5% accuracy and maintained project dashboards. • Scheduled and confirmed 20+ stakeholder meetings weekly to ensure consistent campaign execution. Photographer & Client Coordinator — Snapcon‑Visuals, Abuja | 01/2018–Present • Scheduled 100+ client sessions, managed shoot prep via Asana and workflows via Monday.com. • Organized digital archives, improving file retrieval time by 40%. EDUCATION B.Ed. in Educational Administration & Planning — University of Abuja, 2023 NCE in Business Education (Accounting) — College of Education, Nigeria CERTIFICATIONS • Microsoft Office Specialist – Udemy, 2025 • Customer Service Excellence – Cursa, 2024 • Public Management – Cursa, 2024 • Email Marketing – Cursa, 2024 • Administrative Assistant – Udemy, 2023 • (In Progress: Project Management, HubSpot CRM)