Sarah

EZE SARAH NDIDIAMAKA Enugu state, Nigeria https://www.linkedin.com/in/eze-sarah-- TELEMARKETING||COLD CALLING PROFESSIONAL SUMMARY: I am an experienced telemarketer and cold caller with over three years of working experience and a proven track record in generating leads and driving sales. As a telemarketer specializing in customer relationships, I excel at delivering persuasive pitches and building strong client connections. My ability to communicate effectively and understand client needs allows me to provide tailored solutions. I am dedicated to achieving targets and contributing to the growth and success of my organization. . SKILLS                   Persuasive Communication Active Listening Lead Generation Script Adherence Objection Handling Time Management Sales Pitch Delivery Rapport Building CRM Software Proficiency Target Achievement Relationship Management Client Needs Analysis Personalized Service Cross-Selling and Up-Selling Problem-Solving Technical Support Multitasking Clear Communication                  Cold calling Active Listening Lead Generation Script Adherence Objection Handling Time Management Sales Pitch Delivery Rapport Building CRM Software Proficiency Target Achievement Relationship Management Client Needs Analysis Conflict Resolution Empathy and Patience Follow-Up and Retention Strategies Microsoft Office Suite (Word, Excel, PowerPoint) Data Entry and Management WORK HISTORY 03/2020 to 07/2023 Telemarketing Blessedemmydon pharmacy – Enugu State,Nigeria  Successfully increased sales through effective telemarketing strategies  Generated high-quality leads, contributing to customer base growth  Built strong customer relationships, resulting in high satisfaction and repeat business  Consistently met or exceeded sales targets and quotas  Maintained comprehensive knowledge of pharmacy products for informed discussions  Utilized cold calling techniques to reach and convert new potential clients  Collaborated with the sales team on developing and implementing effective sales strategies  Efficiently managed CRM systems to track interactions, follow-ups, and sales progress.   Provided guidance and mentorship to new team members Conducted market research to understand customer needs and adapt sales tactics accordingly 04/2018 to 03/2020 Cold calling Pharmaceutical company – Enugu, State Nigeria  Generated high-quality leads and built strong client relationships  Consistently met or exceeded cold calling targets and quotas  Demonstrated effective communication and detailed product knowledge  Showed persistence and followed up with potential clients promptly  Maintained extensive knowledge of pharmaceutical products  Adapted calling strategies based on market research and feedback  Efficiently managed CRM systems to track calls and client interactions  Collaborated with the sales team to refine scripts and strategies  Quickly addressed and resolved client objections and issues  Contributed to overall team performance through sharing insights and best practices. EDUCATION 2019 Till Date 2015 to 2019 Undergraduate (Pharmacy) University of Nigeria, Nsukka Enugu State, Nigeria Bachelor of Business Administration and Management University of Nigeria, Nsukka. Enugu State Nigeria TRAINING AND CERTIFICATION Digital Witch IT Demand Support Udemy