Sarafina Musaine

CURRICULUM VITAE Email- / Mobile No: - Professional Summary Dynamic and results-oriented professional with over 3 years of diverse remote work experience across various industries. Proven ability to manage projects independently, lead virtual teams, and communicate effectively in a remote environment. Adept at utilizing digital collaboration tools to enhance productivity and maintain strong relationships with team members. Professional Experience Freelance Writer (Remote) Self-employed | Remote February 2024 - to date Created engaging content for blogs and websites across multiple niches, achieving an average client satisfaction rating of 95%. AI training assistant (Swahili) Remotask Freelance. December 2023 - February 2024. Creating Swahili prompts. Rating AI generated answers to check whether it follows set guidelines. Customer care and front desk Bristal corporation Agency Oct 2022 - Oct 2023 Greeted walk-in customers and provided excellent customer service. Handled incoming phone calls and emails professionally and courteously. Filed important documents securely according to established protocols for easy access later on. Managed daily office operations and streamlined workflow processes. Created presentations, reports, and other business documents using Microsoft Office Suite tools. Customer Relations St. Ernest Mar 2022 - Jun 2022 Maintained a positive relationship with customers and built loyalty. Balanced the needs of customers with the best interests of the company. Provided customer service and interacted with customers, addressing complaints or technical problems. Created a welcoming atmosphere, enhancing client's experiences through personalized interactions, providing information, gathering feedback, and ensuring safety and security. Education Background Certificate in Computer proficiency, Jamtech Computer Services [ May 2023 - June 2023 ] Certificate in HIV - Awareness and Prevention, Allison [April 2022] Bachelor of Science in Health Service Mnagement, Kenyatta university [August 2017-December 2021]. Kenya Certificate of Secondary Education, St.Lawrence Girls High School [February 2013- December 2016] Kenya certificate of Primary Education, Kitengela Boarding Primary School [January 2005- December 2012] Skills Strong written and verbal communication skills Proficient in digital collaboration tools (Zoom, Slack, Asana) Data analysis expertise (Excel, Tableau) Project management capabilities REFEREES. 1. DAVID MATIKO. HOSPITAL ADMINISTRATOR. KAJIADO COUNTY REFERRAL HOSPITAL. PHONE NO- EMAIL;- 2. BENARD MUKO. EXECUTIVE DIRECTOR. ST. ERNEST HOSPITAL. PHONE NO. +1 - EMAIL;- 3. JUDY NAILANTEI PROJECT MANAGER REMOTASK KENYA Phone no-