Sarafa Adewale Raji

EXPERIENCE RAJI SARAFA September 2022 - Present BUSINESS DEVELOPMENT MANAGER(INVESTMENT BANKER) Credit Express Limited • • Conduct site visits and sales meetings with clients • BUSINESS DEVELOPMENT MANAGER(INVESTMENT BANKER) Foster long-term business relationships with clients through meetings and follow-ups • Utilize networks and leads to contact potential clients and recruit new employees • Train newly hired salespeople according to company policies and procedures CONTACT • Introduce new products and process adjustments according to industry research and market trends • Organize meetings and appointments between clients and company executives • Develop client-specific strategies aimed at achieving revenue and gross profit • Promote new products by developing strong marketing and advertising campaigns • Assist with sales campaign development and pipeline creation • Draft and negotiate contract terms and requirements during business deals • Monitor customer preferences to determine focus of sales efforts • Review operational records and reports to project sales and determine profitability • Resolve customer complaints regarding sales and service. - /--Alakuko, Lagos CAREER OBJECTIVE Dedicated professional with proven performance in management, leadership and communication. Detailoriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Forecast company sales and made financial adjustments to meet quotas and adhere to budgets June 2017 - September 2022 BRANCH OPERATIONS MANAGER(BRANCH MANAGER REP) AB Microfinance Bank Nigeria Limited • Mentoring junior bank staff employees on sales techniques,cash area procedure and customer service • Supervise and support all the branch operations staff to ensure the branch is profitable with minimal error rate • Control of cashier operations,branch liquidity,cash planning,transport and strong room management • Cashier training and evaluation,snap checks of cashiers and cheque management • Evaluate customer financial service needs and recommend appropriate products/services,provide them with necessary information about the bank products and services • Engage in deposit mobilization within and outside the bank,promote the bank's other products including fund transfer,e-banking,savings and loans • Work closely with the credit teams/department to ensure loans are disbursed timely and branch targets are met • Act in the capacity of the Branch Manager in his/her absence. March 2014 - June 2017 SENIOR CLIENT ADVISER(INVESTMENT BANKER) AB Microfinance Bank Nigeria Limited • Mobilize deposits by cross-selling the banks products and giving general information about products/services alongside their benefits • Fulfil individual monthly deposit mobilization target on all account types and maintain a steady growth in total individual deposit portfolio • Engage in field visits and direct promotion activities aimed at mobilizing deposits • Provide excellent Customer Service and handle customer enquiries/complaints in a professional manner within the banking hall • Evaluate customers financial service needs, recommend appropriate product/service and provide them with the necessary information about all products and services of the bank and their specific advantages • Perform clients' transactions within approved limits and provide responses to customers' enquiries or complaints in a polite and courteous manner • Modification of client's information upon receipt of supporting documents, generate new Client Information Sheet(CIS)showing the new data for the client and file such CIS appropriately in client's file • Ensure that all accounts opened and operated in the bank are in accordance with the CBN Anti Money Laundering Policies, 'Know Your Customers' procedures as well as other applicable regulation • Ensure proper and complete record keeping and filling of all executed transaction reports and internal transfer receipts generated from MBS • • • • BVN capturing and enrolment for customers Disbursement of loans in line with the bank's procedure ACCOMPLISHMENT Steady and consistent clientele and portfolio growth on a monthly basis • Staff with the highest deposit portfolio for four consecutive years-) • • Consistent monthly and annual target achievement Award winning member for card migration project(StanbicIBTC Bank) September 2013 - December 2013 Admin Officer Stanbic IBTC Bank PLC, Victoria • • Ensure proper auditing of the bank's fixed assets • Liasing with the unit heads for an access to the bank's assets in their various units for recording and inventory purposes • Ensure that all the bank's fixed assets are properly barcoded • Ensure that all the bank's fixed assets are captured in the assets database/register Documentation of the bank's existing and newly acquired fixed assets April 2012 - August 2013 KYC Compliance Officer Stanbic IBTC bank PLC Ilupeju Lagos • Ensure the compliance of new and existing customers' by collecting and checking required documents in line CBN KYC policy • Review and ensure that customers' information is updated on Finacle correctly and overall assessment is derived from the due diligence information is correct • Determine action to be taken based upon customer's review which may include additional documentation, retention or closure of relationship • Liasing with the branches for the update of outstanding documents in order to regularize non-compliant customers accounts • Sorting,serializing,indexing and archiving of uploaded compliant packages • Ensure the quality of work done by other colleagues by way of thorough second level verification October 2012 - February 2013 Card /Payment Processing Officer Stanbic IBTC Bank PLC Ilupeju, Lagos • Preparation of card files from customers' information on TSYS (Prime) and MSCC platform for card production • Processing of customer's payment on card account on Prime • Blocking and unblocking of credit cards based on customers/bank's request • Monitoring and updating of customer's information and transaction based on customers/bank's request • Ensure proper debiting of customers' card accounts based on their normal transactions • Performing other duties related to the job as assigned by the team lead or the manager January 2012 - April 2012 Business Development Officer Fareast Mercantile Company Ltd, Lagos • Responsible for originating and planning campaigns for opening and activation of markets for new products • Develop promotional opportunities and ideas from conception through delivery • Provide regular information to assist with compilation of reports for senior management meetings and other departments as required • Supply sufficient information to the Sales and Marketing Manager to enable effective budgetary control of specific areas of activity • Introduction and marketing of both new and existing products to several customers in various markets • Proper delivery and supply of products at a designated point based on customers request • Ensure after sales stock taking for effective organizational planning and budgetary control September 2010 - December 2011 Class/Subjects Teacher Winsford College, Lagos • Proper monitoring of students attendance and welfare in the assigned class • Cordinating of students and general affairs of the assigned class • Teaching of the assigned subjects based on the approved curricular • Ensure the students notebooks,class/assignments and examinations answer script are examined and marked in line with the approved marking scheme • Ensure that students in assigned class at the end of every term get their respective report sheet depicting their academic performances for the term • Preparation of Lesson notes and Lesson plans on designated subjects on a weekly basis March 2009 - February 2010 Class/Subjects Teacher G.S.S.S, Mayo, Adamawa August 2008 - December 2008 Marketing Executive Mutual Benefits Assurance Plc, Lagos • Marketing of various insurance policies to prospective customers • • Lodgement of cash into company's bank account • Providing the Agency Manager with daily report based on customers' expectation and desires Ensure the delivery of insurance policy certificate to customers EDUCATION May 2008 B.Sc In Political Science Olabisi Onabanjo University, Ogun July 2000 Senior School Certificate Examination Muslim College Oworonshoki, Lagos September 1994 School Leaving Certificate Muslim Mission Primary school, Oworonshoki SKILLS • Highly proficient in the use of Finacle, Prime TSYS,LFS MBS,MyMBS,Micrsoft excel,Microsoft outlook and Microsoft office • Motivated with strong logical, problem solving, interpersonal and communication skills CERTIFICATIONS • • Sales, Marketing and Negotiation(Training), Frankfurt School of Finance and Management Customer Loyalty and Optimal Retention(Training), Sales Ruby REFERENCES References available upon request