MS. SARA ROSALI REYES
Human Resources & Virtual Assistant
Customer Service Representative
PROFILE
I’m 25-year old risk-taker and
flexible explorer. Looking for
pleasant
career
growth
opportunities where my passion,
aptitude and knowledge could be
valued and further enhanced
which can be a gain to both of
the organization and my career
proficiency.
CONTACT
-
Taguig City, 1630
-
CLIENT SOLUTIONS SPECIALIST (CHAT & VOICE)
Telus International Philippines | September 2019 -Present
Top Performer & Wall of Fame Awardee Q1 of 2021
Front-line customer service representative of TELUS Mobility (in-house
Telecommunications account). Addressing postpaid-consumer clients'
concerns about accounts billing, device issues, network outage, executing
basic troubleshooting, rate plan inquiries, and optimization. Also assisting
on-shore store representatives' concerns as well (includes corporate TELUS
stores, dealers, and retailers).
Others:
Processing activations, renewals, & upselling.
FREELANCE VIRTUAL ASSISTANT
Freelance (Work-from-Home) | September 2018- September 2019
-Online Research
-Data entry
-Email marketing
-Social Media Marketing
-Content Writing
-Admin Assistance
EXPERTISE
• English Comms sklils
HUMAN RESOURCES & ADMIN ASSISTANT (ENGINEERING DEPARTMENT)
(Speaking/Writing)
Mech-Air Systems Corporation | June 2018- August 2018
• Arithmetic/ Analytical
Set schedule interviews for the candidates sourced from different job
vacancies I posted in random job sites | Conducted initial screenings (In Head
office and Other Company sites | Filing personal profiles of hired candidates |
Others:
Processed HR papers | Updated Employees' 201 files ( Contracts,
requirements, etc.) | Monitored employees in their work behaviors | Gave
Memos to employees who need to undergo disciplinary action based on
Company's Code of Conduct
• Google Forms/ MS Office
• Operations Research
• Email Management
• Human Resources Background
• Administrative Assistance/
Management
Customer Experience
REFERENCE
MS. CATHY SALIVIO
TELUS |-
TALENT ACQUISITION INTERN
Sitel Philippines Corporation | January 2018 - May 2018
Assisting applicants in their online profile creation in our site. Orient the
applicants on their next assessments. Manage and update the traffic system
MR. JIMMY NGO
in recruitment. Secure that the applicants' profile is forwarded to
Allegis |
requisitions. Address the questions, needs, and concerns of the candidates at
-
the front desk.
SOCIAL MEDIA
fb.me/sarsreys
linkedin.com/in/sara-reyes2b-/
EDUCATION
RIZAL TECHNOLOGICAL UNIVERSITY-
Bachelor of Science in Industrial Engineering - Ladderized
HSL-BRAILLE COLLEGE, INC-
High School Graduate
Logical Intelligence Awardee
Loyalty Awardee
SEMINARS & TRAININGS
SCALE BASICS TRAINING: AGILITY
July 13, 2019
Ortigas, Pasig City
HIE 4.0: PIIE NATIONAL STUDENT CONGRESS
February 25, 2017
SMX Convention Center, Pasay City
READING AND WRITING ENGLISH SKILLS
October 2012
Rizal Technological University
