Sara Prieto

SARA TALLÓN PRIETO WORK HISTORY Customer Service Assistant Coach Nike Consumer Services Concentrix (Amsterdam) | 2018 to present -Evaluation of quality from agents performance -Call/Email Audits -Constructive feedback in order to improve performances -Alignation within the team DEVELOPED SKILLS Confident Proactive Motivated Competitive Persuasive Enthusiastic Fast paced Active Listening Communication and social Skills Strong Assertiveness Negotiation Skills Empathy Ability to organize Friendly Dynamism High Focus Customer Support Associate Nike Consumer Services Concentrix (Amsterdam) | 2018 to present -Handle and respond to inbound phone calls and email enquiries. -Research and resolve inquiries verbally, in writing and online -Resolving customer questions/problems and follow-ups to ensure that concerns were resolved to the client's satisfaction. -Advise / recommend appropiate products -Escalation of cases if is needed -Working by targets and consumer reviews Administrative Supervisor Fisiomed Phisiotherapist Center (Barcelona) | 2017 to 2017 -Administration and documentation -Billing -Handle calls and emails -Handle complaints TALK TO ME! Burgemeester Hogguerstraat,-CV Amsterdam- /--https://www.linkedin.com/in/saratall%C3%B3n-prieto-4b2111ab/ -Organization/Leading the phisioterapist team -Sales and promotions Recepcionist Management Shop Center L’Illa Diagonal (Barcelona) | 2016 to 2016 -Keep in touch with potencial clients -Customer support -Billing -Daily Posting -Handle calls and emails inquiries GENERAL INTERESTS - Community outreach - Workshops and seminars - Stage acting and improv Customer Support Grupo Konecta (Barcelona) | 2008 to 2016 -Handle inbound calls and solve enquiries and requests -Management of administrative medical authorizations -Pomotion of different insurances -Escalation cases if it's needed Retail Sales Assistant and Mentor Bershka Inditex (Amsterdam) | 2017 to 2018 -Handle clients enquiries -Replanishment products -Guidance for new hires and training as sale assistant role -Cashier Education and citizenship Social and Labor Insertion Social and Community Service Manager Educational Consortium, (Barcelona) | 2012 to 2013 -Assistance for a exclusion social group -Training and Guidance -Research of job and Creating Habits and Social Skills. EDUCATION HISTORY Degree in Pedagogy Universitat de Barcelona (Barcelona) | 2009 to 2013 ADDITIONAL INFO Fluent written and spoken english Catalan and Spanish native languages Humanistic Baccalaureate IES Molí de la Vil·la (Capellades) | 2006 to 2008