Sara Phillips

Sara Phillips Mesa •- •-• linkedin.com/in/sara-phillips-mba-0a6b546 Dynamic Human Resources Professional Experienced HR professional with 12+ years in talent acquisition, employee relations, and program management. Proven track record of improving employee retention by 15% and increasing applicant pool by 60% in just 10 months. Skilled in developing effective sourcing strategies and optimizing recruitment processes resulting in a 20% faster requisition fulfillment. WORK EXPERIENCE IBM/ Supporting Providence • Seattle, WA/Phoenix, AZ • 02/2021 - Present Talent Advisor • Full-time • Directed the recruiting life-cycle at the location(s), resulting in a 15% increase in qualified candidates, improving talent acquisition and driving business growth. • Implemented innovative sourcing timelines, resulting in 20% faster requisition fulfillment and improved talent acquisition efficiency. • Monitor and improve predefined recruitment processes to ensure best practices. • Lead and support hiring events for clients. • Enhanced sourcing strategy, resulting in a 10% increase in qualified candidate leads and filling difficult-to-fill roles faster. • Part of the Change management Hyper Care Team during a significant technology change. • Lead a recruiting team that consistently achieved the highest offer acceptances in the Puget Sound area. • Managed the accuracy and compliance of TA program introductions and product transfers, contributing to overall customer satisfaction and profitable growth. • Optimized people operations, upgrading systems and processes, leading to 15% increase in employee satisfaction and 20% improvement in operational efficiency in the states in WA, MT, TX, and New Mexico Intel • Chandler, AZ • 08/2019 - 02/2021 Project Manager I • Managed health and wellness program initiatives using strong organizational skills. • Managed and led multiple employee and labor relations initiatives, resulting in a 10% increase in positive employee sentiment and sustained positive ER practices. • Conducted data analysis to pinpoint the 5 most beneficial projects, resulting in enhanced HR strategies for associate engagement and retention • Identified inconsistencies and reported findings for resolution, contributing to the continuous improvement of communication mediums and practices • Implemented improvements to the wellness and resilience program, resulting in 15% increase in employee retention. Promoted our culture and values to foster a positive work environment. • Collaborated with HR teams to drive programs and projects that fostered employee health, wellness, and resiliency, leading to a 10% improvement in employee engagement and morale. • Assisted and implemented events for APTW and other ERGs. • Utilized data-driven analytics to improve productivity. • Collected and analyzed multiple levels of employee sentiment, resulting in the identification of key areas for improvement and positive ER sustainability. • Demonstrated strong team and interaction skills. • Utilized MS Office, with expert MS Excel skills to support the APTW program. • Proficient in MS Access and other Office applications. • Enhanced employer branding by 50% through targeted campaigns, resulting in 60% increase in top talent applications. • Experienced in complex problem-solving and change management. • Skilled in strategic vendor negotiations. • Developed key messaging to improve employee morale, resulting in a 15% increase in positive employee sentiment and productivity ABM Industries • Tempe, AZ • 09/2018 - 08/2019 HR Manager • Partnered with other HR Business Partners to identify trends and make recommendations, contributing to a 10% improvement in productivity and morale. • Developed and implemented scalable ER program strategies, ensuring consistency across the account, resulting in 10% increase in efficiency and operational excellence in investigative processes. • Established strong relationships with hiring managers, resulting in 5% reduction in timeto-fill, enhancing business productivity. • Researched and resolved employee relations issues promptly; provided coaching and recommended appropriate actions resulting in a 10% decrease in turnover and improved overall employee satisfaction. • Partnered with recruiting and compensation teams to develop job descriptions and make compensation recommendations. • Designed and implemented effective communication methods to support HR initiatives. • Enhanced employer branding efforts, attracting top talent and increasing talent acquisition by 20%. Promoted culture of accountability and transparency. • Revamped leave administration procedures, resulting in a 25% reduction in processing time and full adherence to legal requirements. • Maintained employee records and files in compliance with internal and external regulations. • Supported 9000+ employees covering 7 states in managing employee relations, handling over 100 inquiries and resolving 90 conflicts, ensuring a positive work environment. • Delivered comprehensive labor relations trainings in AZ, CA, WA, and OR, resulting in 25% increase in positive employee sentiment and strengthened labor relations practices. Comcast-Spectra • Phoenix, AZ • 09/2017 - 08/2018 HR Generalist • Partnered with senior leaders to develop and execute talent strategies, resulting in a 10% increase in employee engagement and a more robust talent pipeline. • Prepared and maintained the employee handbook/guidebook. • Defined and communicated effective strategies for compensation, levelling, and benefits, resulting in improved talent acquisition, management, and retention. • Developed and maintained DEI programs (TERO, EEOC) to promote a culture of inclusivity, ensuring fair value distribution and transparency. • Conducted recruitment efforts for all exempt and non-exempt personnel, internships, and temporary employees; conducted new-employee orientations; monitored succession and career path planning programs; wrote and placed job announcements. • Managed the employment cycle for 500 employees and the onboarding process for a new casino. • Advised and supported employee relations counseling and exit interviewing. • Led a team in conducting employee relations investigations, ensuring compliance with HR standards and policies. • Participated in administrative staff meetings and attended other meetings and seminars. Maintained company organization charts. • Analyzed and revised people programs to sustain positive employee relations, leading to a 15% decrease in labor-related escalations and improved overall employee morale. • Analyzed and revised people programs, policies, and practices to sustain positive ER, resulting in a 20% improvement in labor relations. Contributed to a more cohesive and harmonious work environment. CEC Corporation • Tempe, AZ • 04/2017 - 09/2017 HR Business Partner • Conducted weekly meetings with respective business units. • Provided HR guidance to line management. • Developed a creative sourcing strategy that resulted in sourcing and screening 10% more quality candidates, improving the talent pipeline and filling difficult-to-fill roles. • Managed and resolved complex employee relations issues; conducted thorough and objective investigations. • Proactively partnered with HR teams to implement positive ER initiatives, resulting in a 10% decrease in employee relations issues and improved overall employee experience. • Designed and executed multiple positive labor relations trainings, resulting in improved employee experience and optimized organizational culture • Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention. • Enhanced people operations by replacing outdated systems, leading to a 10% increase in employee productivity and a 20% reduction in operational costs. • Developed contract terms for new hires, promotions, and transfers. • Provided guidance and input on business unit restructures, workforce planning, and succession planning. • Identified training needs for business units and individual executive coaching needs. • Analyzed multiple levels of employee sentiment to diagnose and revise people programs, policies, and practices, resulting in sustained positive employee relations. Gila River Healthcare • Sacaton, AZ • 11/2014 - 01/2017 Sr Recruiter/HR Generalist • Analyzed and revised people programs, policies, and practices, leading to sustained positive employee relations and improved workplace culture. • Enhanced benefits strategy by revamping STD and LTD programs, resulting in a 15% increase in employee retention and satisfaction. • Facilitated direct employee benefits and services. • Analyzed and diagnosed people programs to sustain positive employee relations, resulting in a 5% increase in employee satisfaction and a more cohesive work environment. • Enhanced the Employee Service and Recognition Program, resulting in a 7% increase in teammate engagement and retention. • Managed the Absence Leave Management program with FMLA. • Oversaw the entire recruitment team and process, resulting in a 30% reduction in timeto-fill and increased candidate retention rates. • Built and nurtured a pipeline of 75+ top-tier candidates, leading to a 40% decrease in time-to-hire and a 25% increase in offer acceptance rate. • Developed and communicated a comprehensive compensation and benefits strategy, resulting in a 25% increase in offer acceptance rate and improved talent acquisition effectiveness. • Led the creation and implementation of Employer of Choice branding in recruiting materials and targeted recruitment for Gila River and Ak-Chin Communities. • Managed the full-cycle recruitment process (entry-level through executive) to include monthly service quality metrics for time to hire, hiring manager satisfaction, vacancies, retention, and vendor service compliance. • Enhanced New Employee Orientation Program material and onboarding process, leading to a 20% increase in new hire satisfaction and a smoother transition into the organization. • Facilitated a variety of employee and manager training programs. • Developed the Navigator (apprentice program). Springboard Healthcare • Phoenix, AZ • 09/2013 - 11/2014 Relationship Manager • Maintained the locum's benefits plans. • Led recruiting strategy overhaul, achieving 10% decrease in time-to-fill metric. Demonstrated recruiting leadership, elevating talent acquisition and team expansion. • Developed and maintained healthy working relationships/employee relations with candidates to accurately reflect education, experience, and competencies for highquality placements. • Established high-performing recruiting resources, leading to a 50% reduction in time-tofill, meeting rapid scaling needs. Various Animal Hospitals • 04/2009 - 08/2013 HR Generalist/Practice Manager • Led cultural and values scaling efforts, fostering a high-performance work culture as the business grew. Ensured leadership development aligned with company growth. • Managed full-cycle recruitment, leading to successful candidate placements. Streamlined recruitment process and improved time-to-fill, meeting client needs effectively. • Conducted compensation and employee benefit programs research and made recommendations to align organizational goals and employee needs. • Enhanced employer branding through culture promotion, attracting 10% more top talent and fostering a positive work environment. • Maintained and updated the yearly benefits program. • Created protocols and procedural documentation for A/P and A/R and in all operational areas. • Developed a point-of-entry training program promoting professionalism and practice marketing techniques. • Led the restructuring of the employee benefit plan, resulting in a 20% reduction in administrative costs. Improved talent acquisition efficiency. • Responsible for all HR operations for the practice as well as payroll. • Designed and delivered multiple successful labor relations trainings, leading to a 20% improvement in labor relations effectiveness and employee engagement. • Worked with providers to ensure high quality of medical care and client satisfaction. • Led the design and delivery of 5 successful labor relations training programs, improving employee relations and ensuring legal compliance. • Monitored all financial and operational metrics, ensuring deviations from the plan were addressed timely and appropriately. • Designed and conducted multiple levels of employee sentiment analysis, leading to the identification of root causes and development of innovative solutions for complex problems • Collaborated with function leaders to define sourcing strategies, resulting in a 5% increase in candidate quality and ensuring alignment with the broader HR strategy. EDUCATION MBA in Human Resource Management in Marketing New York Instititute of Technology • Old Westbury, NY • GPA: 3.76 • 09/2005 - 05/2008 BA in International Studies New York Instititute of Technology • Meredith College • 09/2000 - 05/2003 New York Instititute of Technology • Raleigh, NC CERTIFICATIONS Watsonx AI Essentials • 06/2024 - 07/2024 IBM IBM Diversity Ally Certified IBM SKILLS Absence Leave Management Experience, Adaptability, Agile, Benefits Administration, Communication, Employee Relations, HR Strategies, HR Systems, IBM Diversity Ally Certified, J1 Visa Process Experience, Leadership, MS365, Organizational Skills, PowerBi, Problem-Solving, Software Proficiency, Tableau, Talent Acquisition, WorkDay