Sara Ostojic

Sara Ostojic Customer Service Associate Customer Service Representative with over 3 years of experience in telephone customer service, including tech support and customer care. Familiar with major customer service software, conflict resolution, and possesses a positive attitude. - - WORK EXPERIENCE SKILLS Leads Management Specialist Avnet Well developed PC skills (Word, Outlook, Excel, PowerPoint) 08/2020 - Present, Belgrade Achievements/Tasks Responding to, qualifying, and tracking Inbound Leads and Requests. Nurturing prospects and disseminating qualified leads to appropriate sales teams. Customer Service Representative Sitel 08/2017 - 03/2020, Ability to work independently, meet deadlines and obtain results. Able to work calmly under pressure. Chicago, Illinois Achievements/Tasks Helping coordinate guest arrivals and departures Attend staff meetings and pass on any pertinent information to cast members Belgrade, Serbia Achievements/Tasks Responsible for guiding visitors, delivering an informative tour and offering commentary whilst utilising a pre-determined script. Tourism Technician School of Economics 2007 - 2011, Problem-solving Willingness to learn Results Orientated Volunteering -United World wrestling Olympic qualifications Trained/Educated others LANGUAGES Fluent in English Spanish Professional Working Proficiency Limited Working Proficiency INTERESTS Tour guide Voyager Travel Agency 2011 - 2015, Customer Care Completed important projects on time and within budget Hotel Supervisor Comfort Suites Bachelor with Honours in English language and literature Adaptability Active Listening Met and exceeded work targets Digital customer representative - Conducts problem solving and troubleshooting. EDUCATION Technical/Product Knowledge ACHIEVEMENTS OCP Mentor -trained new members of staff. Promoting and selling tour packages. Teamwork Belgrade,Serbia Peak backup lead -Provided help to colleagues. 04/2016 - 06/2017, Empathetic Quick Learner Achievements/Tasks 2014 - 2015, Belgrade, Serbia Enjoy travelling Organizing events Reading Hiking