Sara Jane Calsenia

Sra Jane B. Calsenia  103 Milflores St. Twinville, Subdivision Nangka, Marikina City  Mobile number: -  e-mail-  Skype: sarajanecalsenia   Objective: To secure a position that will give me ample opportunity to apply my existing knowledge and potential in this industry with a stable environment that will lead to a lasting relationship in the field of Customer Service or Technical support.  PROFESSIONAL EXPERIENCE:  CONCENTRIX  December 2015 – March 2017  Technical Support Representative  Respond to customer inquiries, requests and resolve issues efficiently and professionally through social media, email and forum. CONVERGYS PHILIPPINES  April 2014 – December 2015  Technical Support Representative  Respond to customer inquiries, requests and resolve issues efficiently and professionally.   Deliver world class customer service and build customer satisfaction and loyalty.  THE RESULTS COMPANIES  March 2010 – April 2014  Escalation Specialist  Provide effective and timely resolution for range of customer inquiries  Strike a positive and cooperative tone with both customers and coworkers.  Receive escalated phone calls  Diffuse customer tension    EDUCATION:     Primary:  Saint Scholastic a’s Marikina  Secondary:  Roosevelt College Cainta  College:  De La Salle College of Saint Benilde  SKILLS:  Customer-focused customer service professional with strong inbound  call center experience for leading communication companies. Skills include Keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication. Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.     CHARACTER REFERENCE:     Available upon request