SARA HYMAN
- ∙-∙ linkedin.com/in/sara-hyman
US Citizen | Argentina Permanent Resident
EDUCATION
Portland State University – Portland, Oregon, USA
B.A. Community Development
● 3.79 GPA; Dean’s List
● Honors College
May 2017
EXPERIENCE
Accenture North America – Austin, Texas, USA
Outsourcing Specialist
December 2021–Present
Outsourcing Senior Analyst
February 2021-November 2021
Program management for transitions related to BPO contract set up; managing risks, stakeholders, and program compliance
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Attain industry experience in Business Process Outsourcing and SaaS for F&A, Privacy, Insurance, HR and Customer
Support scopes
Ensure project scope matches SOW and change orders are initiated as required
Conduct due diligence with client and SMEs to ensure contractual transition of services and scope
Manage Agile and Waterfall projects 4-6 months per project with up to 10 simultaneous timelines, achieving milestone
and contractual requirements, 40K under budget in most recent project
Implement quality methods and brainstorm KPIs for clients without established metrics
Oversee recruitment process and onboarding of resources
Ensure process documentation completion and interface with subject matter experts on process gap innovation
Knowledge Transfer process mapping, design, and improvement ensuring client satisfaction with contract execution
Direct UAT procedures and managed escalations and problem solving for up to 60 employees
Coordinate cross-functional teams to achieve project goals in a timely and effective manner within or under budget
Enact customized project reporting dashboards and governance models for Meta, Google, UPS and AIG
Spearhead communication and partnership with client and internal senior level stakeholders on daily basis
Accenture Argentina- Buenos Aires, Argentina
Outsourcing Analyst
December 2019-January 2021
Outsourcing Associate
November 2018 – November 2019
Support in project transitions related to operational setup for BPS contracts; analysis and presentation of plan inputs
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Analyzed program risks to enact quick problem solving and mitigations, keeping the project on track to deadlines
Consolidated inputs into program controls, establishing clear, detailed, and timely communication to internal and
external stakeholders
Executed current state-gap analysis, documenting existing process maps and “to be” state
Improved communication between different geographies to build rapport and governance effectiveness
Overhauled team’s internal communication initiatives based on leadership’s objectives
Implemented team technology to drive methodology improvements
Operations IT Associate
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October 2017- October 2018
Facilitated quality control of technology support team help desk
Drove PMO process for internal governance
Applied data visualization and dashboards for team KPI visibility
myZone Media Inc. – Remote
Seasonal September 2017 – January 2019
Oversaw group sales team and streamlined digital customer support for back-office functions
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Directed group sales team and managed group sales for seasonal holiday event
Trained new sales and customer service professionals
Generated first KPIs in group sales resulting in client satisfaction with group sale functionality
Nordstrom – Spokane, Washington
Retail Management Intern
Development of best practices for exceptional customer service and retail innovation
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May 2017 – August 2017
Recognized as top performer in department, driving team sales to surpass expected targets
Broadened knowledge of various business efficiency models
Developed Digital Innovation Capstone project
ADDITIONAL INFORMATION
● Experienced in Program Management Controls and methodologies including Agile, Waterfall, and Kanban
● Expert in stakeholder management, risk identification and mitigation and cross-cultural communication
● Experience in vendor management communication and change management procedures
● Experience in Microsoft Suite, Power BI, QlikView, Slack, Asana and HubSpot
● Languages: English – Native, Spanish – Highly Proficient/Bilingual, Portuguese - Beginner
