Sara Gutierrez Arevalo

D.C Sara Gutierrez Bogotá 📞- |- 📧- ㅡ Skills ㅡ Professional Experience Civil Engineering student with a strong background in administrative coordination and customer service, fluent in English at a C1 level. Over three years of experience in multinational and small to medium enterprises, with a focus on process management, data handling, and client engagement. Skilled in coordinating end-to-end operations, assessing logistical and financial conditions, and supporting decision-making processes. Demonstrated leadership by supervising a team of 23 agents, ensuring smooth administrative operations and strategic control—skills highly transferable to supporting transport planning initiatives and mobility solutions. Motores y Reductores GM Motor / Administrative Assistant January 24, 2020 – May 29, 2021 ● ● ● ● Collaborated with stakeholders to streamline communication and administrative workflows, contributing to improved service delivery—an asset for coordinating transport planning processes Managed bilingual communication (Spanish and English) in highvolume environments, demonstrating strong interpersonal skills crucial for public engagement and stakeholder coordination in transport projects. Supported the development and monitoring of monthly budget plans, ensuring alignment with project goals—experience applicable to cost analysis and resource allocation in transport planning. Oversaw operational expense control and compliance-related tasks, providing a foundation for managing project logistics and regulatory considerations in transport initiatives. Concentrix / Team Leader June 2, 2021 – March 8, 2024 ● ● ● ● ● Defined and optimized operational processes by establishing KPIs, monitoring team performance, and ensuring target achievement—skills transferable to evaluating transport system performance and planning improvements. Implemented strategies to enhance customer satisfaction, aligning service delivery with user needs—relevant to understanding passenger behavior and user-centered transport design. Improved productivity and revenue by redesigning service channels and reducing operational costs, reflecting the ability to analyze transport operations and suggest efficient alternatives. Developed outsourcing models for non-core tasks to increase overall process efficiency, demonstrating strategic planning and resource management applicable to transport project support. Coordinated administrative workflows, assessed user conditions, and applied policy-based solutions to ensure effective service—experience aligned with stakeholder coordination and mobility planning. Led and managed a team of 23 agents, overseeing performance and supporting cross-functional goals, which translates well to teamwork and interdisciplinary collaboration in transport planning. ㅡ Education National University of Colombia / Civil Engineering 📅 January 2019 – Present 9th-semester undergraduate student in Civil Engineering. Jose Allamano Bilingual School / Bilingual High School Diploma 📅January 2007 – December 2018 ㅡAchievements Successfully led, coordinated, and managed Cigna’s Call Center operations, overseeing both in-house and outsourced services. Ensured the achievement of scheduling and customer service productivity goals, maximizing revenue from appointments booked through this channel. Implemented best practices in healthcare service processes and leveraged new technologies to reduce operational costs.