Sara Chica

Sara Lucía Chica Valderrama Registered Nurse | International Patient Coordinator | Telehealth Specialist 📍 Medellín, Colombia 📍 (- 📍- Professional Summary Bilingual Registered Nurse with over 10 years of experience in hospital settings, international patient services, and remote healthcare coordination. Proven ability to streamline administrative workflows, enhance patient experience, and support executive-level operations. Fluent in English and Spanish, with strong cultural awareness and a patient-centered approach. Currently supporting telemedicine programs in the U.S. with expertise in insurance verification and EMR systems. Core Skills & Tools - Languages: Native Spanish, Fluent English - Electronic Medical Records (EMRs): Salesforce, Gherimed, Clinii, AdvancedMD - Insurance Verification Platforms: Connex, Availity, Epaces - Soft Skills: Cross-cultural communication, adaptability, patient-centered care, problem-solving - Clinical & Administrative Expertise: Health auditing, admission coordination, billing review, medical translation Education University of Antioquia – Medellín, Colombia Bachelor of Science in Nursing – 2014 CES University – Medellín, Colombia Specialization in Health Auditing – 2018 Diploma in Health Services Verification – 2018 Professional Experience  Vis A Vis Health (Brooklyn, NY, USA) Remote Admissions Coordinator January 2023 – August 2024 - Onboarded patients discharged from hospitals or SNFs into a U.S.-based telemedicine program. - Verified insurance eligibility via Connex, Availity, and Epaces. - Scheduled appointments using EMR systems like Salesforce, Gherimed, and AdvancedMD. - Collaborated with multidisciplinary teams to improve response times and patient satisfaction.  Clínica Las Américas AUNA – Medellín, Colombia International Office Coordinator August 2015 – 2023 - Audited hospital services provided to international patients. - Conducted billing audits and prepared budgets for private and insured patients. - Managed international insurance claims, approvals, and medical authorizations. - Provided medical interpretation (English-Spanish) and translated clinical documentation. - Improved patient flow and satisfaction by optimizing communication with international agencies.  Santa Gertrudis Public Hospital – Colombia Inpatient Nurse December 2014 – June 2015 - Delivered clinical care in emergency and inpatient departments. - Managed patient records and provided follow-up throughout hospitalization. - Mentored nursing interns and supervised their clinical training. References Clara Inez Gómez Rojas Communications Manager – Clínica Las Américas AUNA-| (- Damián Martínez Soto Medical Epidemiologist – University of Antioquia-| (-