Sara Catalina Farfan Sanabria

SARA CATALINA FARFÁN SANABRIA HISTORIAN HOW TO CONTACT ME Engativá, Bogotá. Motivated bilingual professional with experience in customer service, education, and administrative tasks. WORK EXPERIENCE Agent IntouchCX - Stubhub +57 Colombia EDUCATION Bachelor’s Degree in History with a Minor in Education and Pedagogy Colegio Mayor Universidad Nuestra Señora del Rosario I hold a Bachelor’s Degree in History with a Minor in Education and Pedagogy, providing a strong foundation in historical analysis, teaching methodologies, and learning processes. Bilingual School José Max León SKILLS IELTS Academic C1 Teamwork & task compliance Database organisation (digital & paper) Customer service & written communication Fast problem resolution Project support Intermediate proficiency in Microsoft Office applications, Canva and various academic research software tools. July 2024- I provide customer service support by assisting with finalised transactions, troubleshooting issues, and delivering clear written information to ensure efficient one-contact resolution. Also included offering guidance on concert and event sales, providing accurate event details, and staying familiar with the global events market. English teacher assistant English Area Rosario University January 2023- May 2024 I prepared and delivered individual and group lessons in basic and academic English for college students of all ages and backgrounds. My work included designing lesson plans, supporting students in developing core English skills, and preparing them for Academic English exams. Agent Accedo - Best buy January 2022- September 2022 Worked as a Customer Service Agent supporting older adults with a wide range of technology-related issues involving computers, printers, mobile phones, and tablets. My role included providing clear guidance, troubleshooting technical problems. Sales manager Mora y Piña Supermarket 2017 -2021 I was responsible for providing customer service both face-to-face and by phone, managing inventory in the warehouse and in the system, handling cashier duties, and maintaining direct communication with suppliers of a small supermarket.