Sara álvarez Gómez

Sara Alvarez Virtual Assistant BILINGUAL DIGITAL OPERATIONS & VIRTUAL ASSISTANCE PROFESSIONAL Results-oriented professional with 6 years of experience managing digital operations and remote teams. Skilled in creating and optimizing digital profiles across multiple platforms, configuring technical setups for high-quality transmissions, and enhancing written communications for clarity and impact. Experienced in training teams on customer service and communication, while leading and supervising groups of up to 5 members to achieve performance goals and boost productivity. Proficient in Notion for organization, Canva for design, and skilled in content moderation, metric analysis, and client communication. Currently pursuing advanced skills in digital marketing, basic design, and video editing. Seeking opportunities in virtual assistance, operations coordination, and online content management. EDUCATION COLEGIO CIUDAD MODELO HighSchool Diploma LEADERSHIP SCHOOL-CRESER Leadership mentorship. CONTACT --Cali, Valle del Cauca Colombia. LANGUAGES Español - Nativo English - Advanced EXPERIENCE DELETTRA MANAGEMENT COORDINATOR OF DIGITAL OPERATIONS (2018 – 2024) Managed the creation and optimization of digital profiles across multiple platforms, aligning them with each team member’s strengths and brand identity. Configured and maintained technical equipment to ensure seamless performance and high-quality digital transmissions. Enhanced written communication by reviewing and refining content to deliver clear, effective, and audience-focused messages. Trained and coached team members in customer service and communication, strengthening interpersonal and client engagement skills. Led and supervised a 5-member team, setting individual goals, monitoring KPIs, and designing personalized work plans aligned with organizational objectives. Monitored financial performance, analyzed results, and applied strategies that improved team productivity and profitability. Provided virtual assistance and coordinated remote teams, ensuring efficiency in digital operations and online content moderation. Utilized Notion for organization, Canva for basic design, and data analysis tools to prepare performance reports and optimize workflows. SKILLS SOFT SKILLS: Leadership & Team Management – Ability to guide, motivate, and oversee teams, ensuring goals are met with productivity and efficiency. Problem-Solving & Critical Thinking – Adept at identifying challenges, analyzing options, and applying strategic solutions under pressure. Adaptability & Flexibility – Ability to adjust quickly to new tools, platforms, and workflows in dynamic digital environments. Organizational Skills – Strong planning, prioritization, and workflow optimization to meet deadlines and maximize efficiency. Analytical Thinking – Experienced in monitoring KPIs, interpreting financial and operational data, and turning insights into actionable strategies. Training & Coaching – Skilled in developing people through mentorship, training sessions, and performance feedback. Collaboration & Remote Work – Ability to foster teamwork, trust, and accountability in virtual and multicultural settings. Attention to Detail – Ensuring accuracy and quality in communications, technical setups, and project deliverables. HARD SKILLS: Digital profile creation & optimization (multi-platform) Virtual assistance & remote team coordination Content moderation & quality control Workflow organization with Notion Basic graphic design with Canva Video editing (CapCut, basic level) Customer communication & support tools Performance metrics analysis & reporting Technical setup & troubleshooting for digital transmissions