Sara Abuseria

Sara Abuseria Mobile number: - Email:- Career Overview I would highly be interested to develop my career into a position that would utilize my professional and personal skills and develop them further. I would like to also get to acquire new skills that would assist me in improving my career. Skills Highlights Communication skills: My previous work experience had given me the chance to enhance my communication skills and be able to deliver information through different ways and to different types of audience from different cultural and educational background. Time Management Skills: Time management is a very important skill that I was successfully able to utilize and develop through the years of my working career. It is highly important for any teacher to deliver the desired curriculum within the assigned range of time in order to get the students ready for the next stage of their learning journey. Ownership Skills: Developing my work career depends mainly on my ownership skills as it is very crucial for a teacher to feel enthusiastic, committed and responsible for the development of his students and make sure that they are able to utilize this knowledge in their practical life. Presentation skills: The way the information gets presented is highly important for any teacher as it is his main method of delivering knowledge to his students. Hence, he has to be creative in presenting information to get students attracted and interested in the curriculum. Professional Experience Assistant Store Manager August 2015 – Current Vodafone Qatar – Qatar This role is mainly about assisting the store manager into leading a retail team to improve their professional skills and achieve the store targets. My job also involves managing operational tasks and preparing store reports in order to be able to track store’s and champions’ individual performance. Senior Retail Advisor February 2011 – August 2015 Vodafone Qatar – Qatar My role is mainly related to serve customers with their inquiries and assist them in resolving any issues related to their Vodafone connections. Furthermore, my role has a sales perspective as it includes promoting Vodafone's services in relation to the customers' individual needs. My role also includes some administrative tasks such as archiving the store's files and updating the sales report for the champions' in the store. Front Desk Agent January 2012 - August 2012 Vodafone Qatar – Qatar This was an internship that I have been nominated to in order to replace one of the employees and my work was based on serving all the employees of Vodafone Qatar in the office in relation to transferring calls, receiving parcels on behalf of them if they aren't available, preparing access cards, preparing business cards, receiving guests who were expected to attend meetings in the office, dealing with the invoices in relation to the office's stationary and facilities, and assisting some other departments with some of their tasks whenever possible such as technology and HR departments. International Account Senior Advisor, Technical Department in Vodafone Qatar 2010 - 2011 Vodafone International Services – Egypt Through VIS, I had the opportunity to serve customers from Qatar to assist them with the issues they are facing with their blackberry or broadband by going through all the trouble shooting steps. Within this account, I had been nominated to handle some extra tasks in relation to some of the reports issued to get an idea about the performance of the advisors in the account. Furthermore, I was also part of the team handling the technical issues related to the disputes and complaints in relation to Vodafone Qatar mobile connections. International Account Senior Advisor, Customer Care Department in Vodafone New Zealand- Vodafone International Services – Egypt As an international advisor, my main role was to assist the prepaid and postpaid customers from Vodafone New Zealand with the issues of their connections and promote the new services that they could add to their accounts. I had also been handling some of the reports in relation to the quality of services provided to the customers in relation customers' satisfaction and the first call resolution. Moreover, I was responsible to train the members of my team about how to improve the quality of service. Language Teacher of English General Language and Conversation courses- The Faculty of Physical Therapy in Cairo University My job was about improving the verbal and written skills of non-native speakers to get them to a level of being able to use English in their everyday life and to assist them in improving their work opportunities based on the fact that they are able to speak and write in a second language. Administrative Assistant & Public relations officer June 2007 – November 2007 Seasons Resort & Country Club My main role was mainly to assist the manager's with getting all the documents and paper work of different departments' organized and send an updated report about the performance of different departments in the company. In addition, I was the one responsible for the membership of new members in relation to giving them an idea about the activities taking place in the resort and to getting all their membership documents completed. I have also been the personal assistant to one of the manager's in the company in taking the minute meetings of his meetings and update him with the orders requested from clients on time with all the required details. Furthermore, I assisted the HR team in preparing the payroll report by the end of each month so that the financial team would get the salaries ready for all of the employees. Instructor of English 2006 – 2007 Modern Sciences and Arts University (MSA) The role involved teaching the English language to students from different universities and educate them how to be able to prepare reports, essays and presentations in relation to their future jobs and to enhance their ability to express the ideas in need to be delivered in the right level of formality. Teacher of English and Social Studies 2004 – 2006 Cairo International College (CIC) & Cairo Modern College (CMC) Working as a teacher, my main role was to teach the students how to use English language in their everyday life and how to acquire the American accent. I have also been teaching students social studies to give them an idea about the style of life in other countries like the United States of America in comparison to the life style in Egypt and to give them a background about the history of the USA. Education Bachelor Degree from the Faculty of Arts, English Department, Cairo University in the year 2004 with very good degree with honour’s Pre-Masters in the literary section from the Faculty of Arts, Cairo University, English Department, Cairo University Certifications Certificate for completing the Upper intermediate level in general English from the British Council in Egypt Certificate for completing English conversation course from the British Council in Egypt Certificate from New Software for completing courses in Windows 98, Power Point, Words and Internet Explorer Additional Information I got some poems and short stories published in Potpourri the 2nd and 3rd editions in Cairo University, the Faculty of Arts, English Department. I got two poems published in a book called Immortal Verses in the summer of 2006 in the USA.