Sara

Sara Zaurin -/3 Hutchison Rd, EH14 1RD, Edinburgh- Professional Summary Dedicated customer service professional with experience in managing customer interactions in high-volume and fast-paced environments. Providing support via email and chat, and using platforms like Zendesk to ensure timely and fair resolutions. Ability to stay organized under pressure, adapt to rapidly changing priorities, and maintain clear, empathetic communication to enhance customer satisfaction. Passionate about contributing to a team that values collaboration and growth to help drive exceptional customer experiences. Personal Skills Focus on Customer Relationship Time management Adaptability and flexibility Inquisitive mindset Initiative and problem-solving Work cooperatively Dependability/Responsibility Honest and integrity Positive attitude Computer Skills Windows Office: Word, Excel, Access Google Suit : drive, docs, calendar slices, forms. Zendesk. Zoom, Meet, Slack Google-adv, Keyword Planner, MailerLite LucidChart, Trello, Planyaway. AI, ChatGPT, DreamStudio Work Experience Copywriter Freelance -) Design and implementation of strategies to increase client's sales on their services. Remote team management. Oral and written communication with team and client. Use of software to support the team/client via video call or cloud system. Delivery customer care pre- and post-sales. Alternative therapy facilitator (2016- On going) Engaged with clients on a personal level, providing tailored support with empathy and professionalism. Experience working with individuals and groups, both remotely and in-person. Thoughtful approach with strong active listening skills to identifying and resolving client issues. Maintaining clear communication and providing post-session feedback. Commitment to continuous professional development and collaboration with other health professionals. Short Let Property Management (Airbnb) -) Provided exceptional customer service by managing bookings and addressing guest inquiries. Resolved issues promptly to ensure a seamless experience for guests. Went the extra mile to enhance customer experience, consistently exceeding expectations. Demonstrated attention to detail and effective communication, leading to high customer satisfaction. Hardware Tester Spacelabs Healthcare -) Patient Monitoring and Connectivity (PMC) Spacelab Products Proactively identify, troubleshoot, and resolve issues related to both software and hardware. Conduct system performance testing, including monitoring and providing necessary system log files. Review system and software requirements to ensure they are measurable and testable. Develop and produce high-quality documentation and reports focused on enhancing automation and repetitive testing processes. Report any quality issues or defects to management to facilitate corrective action. Community Coffee Shop manager for parents with young children -) Managed business operations, including bookkeeping and business planning. Customized the café environment to enhance the customer experience for mothers and children, incorporating play areas, breastfeeding spaces, and educational workshops. Implemented community-driven initiatives such as craft displays and parenting talks, fostering a supportive and engaging atmosphere. IT Internship, Edinburgh University -) Learning curve using systems such as Windows 7 and 10, UNIX system, in-house Call Management System (CMS), Ticketing, web-based time recording package, Apache web server configuration, SQL, in house WIKI, Coldfusion, Oracle. Attention to details in a busy environment, Constant communication with team members as well as clients through the ticketing system. Problem-solving with client. Care Assistance -) Worked with various healthcare agencies, gaining experience across diverse areas including elderly care, hospital settings, mental health, and learning disabilities. Delivered compassionate care to patients, maintaining high standards of service. Effectively communicated with staff to ensure patient needs were met. Regular training to properly use in-house equipment as well as safe mobility of the patient. Education Hons BEng (sandwich) Embedded Systems Edinburgh Napier University -) Aux. Nurse Instituto Politecnico Tirant lo Blanc Gandia, Valencia, Spain -) Equivalent to NVQ II Health Care Interests Currently working towards a Diploma in Customer Services Level 1, 2 and 3 Certification Diploma: Zendesk for Customer Services Instructors: Guidoo Services, Nils Rebeh (2024) Diploma: CRM: Customer Relationship Management Instructors: Expert Academy (2024) Diploma Copywriter Big Bang Conversion | School of copywriting -)