SAQIB SHEIKH
Islamabad, Pakistan
Contact # -
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OBJECTIVE
A dedicated and ambitious individual with demonstrated organizational capabilities and a long list of
accomplishments. Currently looking for a challenging position within a dynamic organization of high-level experts,
where I can best perform the assigned mission to the satisfaction of my line supervisors.
My Specialties: Quality Assurance, Mobile Application Testing, Technical Support, Customer Experience Management,
Email Marketing, Ads Posting, Data Generating, Data Entry, Data Filtering, Project Management, Microsoft Office,
Adaptability, Punctuality, Effective communication, Lead Generation, Email Handling, Sales, etc.
EDUCATION
Intermediate (ICS) A.Q.Khan University, Islamabad, Pakistan.
Secondary School Certificate (SSC) Rawalpindi Board, Pakistan
EMPLOYMENT
An experienced professional with 11.5 years of experience in the following roles:
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2 Years’ experience with Crorzar LLC as a Technical Support Executive Specialist.
My Responsibilities at Crorzar LLC:
1. Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and
brand
2. Assist clients on order-on-line
3. Deal with orders in the back office and liaise with logistics
4. Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.
5. Follow-up on all customer requests to ensure the brand provides the highest level of customer service
in the industry
6. Manage ongoing customer relationships utilizing our CRM tools
7. Develop collaborative, positive working relationships with staff.
8. Assist customers with after-sales service issues
9. Be a primary contact for customer inquiries about our products and brand.
10. Able to communicate concisely our company policies to client
Maintain and update regular client correspondence The Platform I use at Crorzar LLC is following:-.
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Gsuites
Live Chat
Shopify
Returnly
Zen desk
Zoho
Gorgias
Delight Chat
4.5 Years’ experience with J Telemarketing as a Senior Dispatcher and IT Assistant Manager.
1. Lead Generation
2. Lead Filtering
3. Quality Assurance
4. Leads Submissions
5. Data Filtering
6. Networking
7. VoIP Dailor
8. Windows Installing
9. Router Settings
10. Closer
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2 Year experience with Hybrid IT Services as a Technical Support Executive.
1. Medical Transport Dispatch Software
2. GPS Tracking Software
3. GPS Tracking Devices
4. Taxi Dispatch Software
5. Email Handling
6. Chat Support
7. Set Demonstrations
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2 Years’ experience with 247 Virtual Solution as a Technical Support Executive Specialist & Operator &
Dispatcher.
1. Toll-Free Customer Support
2. Post-sales Support
3. Remote IT Support Services
4. Enterprise Technical Helpdesk Services
5. Email Handling
6. Chat Support
7. Customer Sales and Support
8. Managed Technical Support Services
9. Pre-sales Support
10. E-Commerce Support
11. Taxi Operator & Dispatcher
KEY SKILLS AND PROFICIENCIES
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Effective Communication Skills
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Ability to meet strict deadlines and to work under minimum or no supervision.
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Adaptive to changing scenarios.
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A team player with a strong drive to take initiative and responsibility.
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MS OFFICE: Intermediate proficiency in using MS Word, MS Excel & MS PowerPoint.
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I-Cabbi
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Ghost
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Cordic
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Cab Treasure
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Data Master
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Echo
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Auto cab
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Limo anywhere
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T-Sheets
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Zoho
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Emotive
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Gorgias
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Returnly
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Shopify
REFEREES
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Would be made available on request.
