Sany John Lumawag

My name is Sany John Lumawag, and I have several years of experience working in hospitality, property management, and financial administration. My professional background combines operations management, guest relations, and accounting, which allows me to support businesses from both the operational and financial sides.

I began my career in hospitality as a Front Desk Officer, where I developed strong customer service skills and learned the importance of creating positive guest experiences. In that role, I handled guest inquiries, reservations, and reviews across various online travel platforms. This experience gave me a solid understanding of how guest satisfaction, quick response times, and professional communication contribute to strong reviews and repeat bookings.

As I gained more experience, I transitioned into a Virtual Assistant role supporting short-term rental operations. In this position, I was responsible for managing guest communications, coordinating reservations, updating listings, and ensuring smooth check-ins and check-outs across multiple online travel agencies such as Airbnb, Booking.com, Agoda, and Expedia. I also worked closely with housekeeping and maintenance teams to make sure units were guest-ready and operational at all times. Through efficient communication and quick issue resolution, our team maintained an average guest satisfaction rating of 4.8 out of 5.

I later moved into an Operations Manager role for a property with 33 units, where I became more involved in the overall management of short-term rental operations. My responsibilities included developing standard operating procedures, analyzing booking trends, coordinating teams, and monitoring operational performance. This role strengthened my ability to manage multiple moving parts while ensuring that both guests and internal teams had the support they needed.

In addition to property management, I also have a background in accounting. I hold a Bachelor of Science in Accountancy, graduating Cum Laude, and have experience handling financial records, reconciling OTA payouts, tracking expenses, and preparing reports. This financial knowledge helps me maintain organized records and understand the numbers behind property performance.

Overall, my experience in hospitality, operations management, and accounting has given me a well-rounded skill set. I enjoy working in environments where organization, communication, and problem-solving are key, and I take pride in helping businesses operate efficiently while delivering excellent service to their clients and guests.