Santoshkumar S Shetty

I am an innovative Quality manager with 8 years of experience in managing quality function from auditing to analyzing to feedback to process improvement. I love handling quality issues and solving customer problems.

I worked as a Quality Head handling a team of 11 QAs. My duties included monitoring and guiding the team for audits, calibration, meeting and training.

Prior to this, I was working with Freecharge Startup as Sr. QA auditing the email, chat, social media and call queues. I used to conduct process knowledge tests and trainings.

Before working for Freecharge I was with Amber Road for 2 years taking care of the content quality for a US based company.

Prior to Amber Road I was with Aegis BPO as a Sr QA for an international process taking care of the quality team.

I am Six Sigma Green Belt Certified professional with two projects.