Santosh Lotlecar

SANTOSH LOTLECAR E-Mail:-Phone:- ~ Senior Management Professional –18 Years ~ ~ Retail Management ~ PROFILE SUMMARY A keen performer with experience in charting out strategies and contributing towards enhancing business volumes & growth, achieving revenue & profitability norms; capable of accomplishing multi-fold revenue increase Expertise in developing & managing Retail channels in order to derive the required market share, revenues and profitability Expertise in determining the demand for products and services offered and identifying potential customers Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions; spearheading entire service operations along with implementation of various techniques for improving the process operations along with cost effectiveness Resourceful at maintaining business relationship with clients & customers to achieve quality product and service norms by resolving their service related critical issues An enterprising leader with skills in leading personnel towards accomplishment of common goals Skill Set Soft Skills CORE COMPETENCIES Generating business from existing and new stores and achieving profitability and increasing sales growth Conceptualizing & implementing services plans / policies for the organization, ensuring accomplishment of business goals Handling retail operations inclusive of account management, communication through merchandising programs as well as pricing and trade terms management Handling the entire network of supply chain management from production facilities to store, generating volume estimation, distribution to warehouse and individual stores Streamlining the system and procedures for effective inventory control for ensuring ready availability of materials to meet the targets Efficiently using inventory management system for ensuring ready availability of materials to meet the targets Leading, mentoring & monitoring the performance of the team to ensure efficiency in business operations, achievement of individual & group targets Coordinating activities for the identification of training needs of employees for upgrading their technical skills Identifying opportunities for Growth and Expansion, searching for new locations and Setting up of Retail Outlets. ORGANISATIONAL EXPERIENCE Pure Gold Jewellers Nov’2018 to Feb’2020 : Area Sales Manager: Kuwait , UAE Key Responsibilities: Sales and Commercial Performance of the Area •    Maximize sales and profitability of the area •    Formulate and implement store strategies and procedures •    Coach Store Managers to use commercial information effectively •    Control costs within budgetary guidelines •    Promote awareness of local trading patterns, the trading environment and competitor activity •    Identify internal and external commercial opportunities •    Maximize productivity in stores through effective deployment of resources •    Increase market share in the area and study competition regularly •    Monitor and control expenses (overtime, local travel, stock and consumables) through efficient store operations •    Look at prospective sites and evaluate new sites Operational Standards and Management •    Execute new store openings and re-fits. Execute promotions are implemented according to guidelines and that local/seasonal promotional opportunities are identified and maximized. •    Ensure maintenance and regular review of store operational & corporate standards leading to standardization of systems •    Monitor inventory management systems within the area (stock availability, order management, back store management, stock consolidation and transfers) •    Ensure on time stock count and effective stock management (right product is available at the right time in all stores) •    Monitor staffing levels in stores within the area to ensure resources are effectively deployed •    Monitor store administration through periodical store visits & meetings to maximize operational efficiency. •    Ensure all the stores are in compliance with all employment and state laws, health and safety standards •    Ensure all the stores portrays the company image in all aspects of personal presentation. •    Maintain best retail standards in all showrooms as per market positioning of the brand •    Initiate timely action on slow moving and non-moving products •    Furnish regular product feedback to the senior management and the buying department. •    Supervise the visual merchandising function to ensure that they support the brand and intended theme. •    Execute and monitor stores for events like sale, promotions etc. People Management •    Manage, develop and motivate staff to increase sales and improve efficiency •    Ensure right mix of staffing across all showrooms •    Train/Assist Store Managers in conducting staff welfare activities •    Ensure that all new recruits understand their job and settle down well within the company •    Assist Store Managers in grievance handling and disciplinary actions •    Ensure skill development of showroom staffs through Job rotation and Learning & Development •    Monitor and appraise the performance of showroom staffs in coordination with showroom managers and developing individual career plans.                                                                                                                               •    Set KRA's for direct reports and conduct performance appraisal •    Oversee staff deployment and drive motivation levels. •    Ensure effective resource planning and succession planning Customer Focus •    Implements a high standard of customer focus within the store in the area through effective coaching •    Regularly assesses customer service standards within store •    Ensure that customer satisfaction is maintained at the highest level in all stores •    Assess mystery shopping feedback and prepare action plan for improvement •    Create seamless customer service orientation among store employees by ensuring timely and efficient customer service Tanishq Jewellery Jan’2018 – Nov’2018 Operations Manager – Goa Noas Trading LLC (UAE) Nov’2015 to Nov 2017: Area Operations Manager for Dubai area handling 6 stores. (2 Mono-label and 4 Multi Brand Luxury Footwear stores) Landmark Group SPLASH in Saudi Arabia and ICONIC in UAE Feb’2010 to Oct’2015 : Store Manager Marks & Spencer , Cambridge , U.K Oct’04 to Dec’09 : Retail Section Manager (Foods) Finolex Cables Ltd., Goa , India Jan’00 to Sep’04 : Production Planning and Control Engineer ACADEMIC DETAILS MBA in International Business from Ashcroft International Business School, Cambridge, U.K., Anglia Ruskin University in 2006 Bachelor of Engineering in Instrumentation Technology from Karnataka University, Dharwad, India in 1999 IT SKILLS Well versed with SAP, MS-Office and MS-Projects PERSONAL DETAILS Date of Birth:11/10/1976 Languages Known:English, Hindi, Marathi Mailing Address-