Santosh Kumar Rai

I have 5 years experience as System Administration in Hi- tech Informatics Pvt Ltd at client site of Genesis BCW, Sec-44, Gurugram.

Job Profile:

SERVERSUPPORT:

Job Responsibility

• Mange inventory sheets.

• Working on WPP ticket portal.

• Attend VIP call.

• Installing (A.D) Active Directory in windows 2000, 2003 Server & 2008 Server.

• Creating Accounts through mail services in Microsoft outlook & outlook express and solving related problems.

• Backup on Symantec Software 12.5 on Windows Server.

SYSTEM SUPPORT

• MDT Configuration Support

• SCCM Configuration Support

• Managing 1st level Escalation Troubleshooting & maintenance of Hardware on all the systems.

• Conduct the Video Conferencing.

• Up gradation and maintenance of Hardware on all the systems.

• Installation and troubleshooting of laptops (Mac, Lenovo, Dell & HP etc).

• Providing support for Windows/XP/Vista/Win7/Win8 Professional and configuration, Installation.

• Assembling and disassembling of PC’s.

• Good working knowledge in Installation, Troubleshooting & Configuration of MS Outlook2010.

• Local and Network Printer installation.

• Other License software installation like MS-office., Antivirus, WinZip, Acrobat reader etc.

• LAN Connectivity via HUB & Switches.

• Internet Connectivity.

Personal Profile :

• Providing support for Windows 2000/XP/Vista/Win7 and configuration

• Troubleshoot Network Problems, handling queries, Solving hardware problems & Preventive maintenance

• Monitoring the Data Centre