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Santosh Kumar Dhal-
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https://www.linkedin.com/in/santosh-kumar-dhal-/
SUMMARY
Innovative and solutions-driven Project Manager with ten years of experience leading teams to achieve successful
outcomes. Highly specialized in motivating cross-functional teams, including software development, quality
assurance and software engineering, to create a collaborative work environment. Certi ed ScrumMaster with
exceptional project management, delegation, and leadership skills.
SKILLS
Technical Skills: Agile, Scrum, Scrum Kanban, Scrum Master, Jira Con uence, Power BI.
Project Management
Backlog Management
Sprint Planning
Microsoft VISIO
People Soft SPROC, HR & Finance Tool.
Microsoft excel extraction, formulae, pivot table and Graphs
P&L Analysis
EXPERIENCE
Project Manager
Adtech Crop.io
August 2021 - July 2023, Hyderabad
• Collaborate with team members to develop timelines, sprints, and tasks to complete for upcoming projects.
• Planned and led daily scrum meetings for 8 to 10 team members to manage sprint progress and provide project
updates.
• Oversaw software developers’ progress on applications and applied principles of agile methodologies to keep projects
on track.
• Tracked progress of project by maintaining constant communication with senior management sta
within client’s
company and internally.
• Served as a liaison between scrum teams and key stakeholders to facilitate collaborative communication.
• Improved overall project e
ciency by 15%, completed 3 projects ahead of schedule and 10% under budget.
Business Operation Analyst
Radiant Digital Solution Pvt. Ltd.
January 2021 - July 2021, Hyderabad
•Coaching and mentoring team, Product Owner and stake holders on Scrum Practices.
•Facilitating Scrum ceremonies across all projects.
• Tracking Project Progress by using specific velocity, burn-down charts etc and other Agile metrics.
•Streamlining the operation structure based on Org. changes.
• Preparing revenue projections for all accounts in the business unit.
•Have created a Resource wise revenue sheet taking into account projections as well.
•Building a structure to track the resource utilization across the company.
•Communicating with the sales team for any new bids in progress and helping them with RFP’s.
• Resulted in increase of operating margin of 20%, reducing overhead costs by 15%, enhanced customer onboarding
rates by 30%, and establishing a system for tracking resource utilization.
IT Analyst
In nite Computer Solution
February 2020 - October 2020, Hyderabad
• Resource onboarding and mapping to the cost Centre with Manager Mapping.
• Project health tracking for Testing Competency.
• Publishing the automation Test Case report to all stakeholders.
• Capacity Management and preparing the resource utilization report across various verticals.
Subject Matter Expert
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Cognizant Technology Solutions
July 2019 - February 2020, Hyderabad
• Preparing Process Maps for the order to cash functions using Microsoft VISIO.
• Streamlining SIPOC for the transitioned activities.
• Documenting the work instructions after client approvals.
• Assisting delivery managers in various utilization reports
Central Operation Analyst
Tech Mahindra Ltd.
June 2014 - June 2019, Hyderabad
• Planned and implemented operational procedures, and standards for billing and outstanding recovery functions to
turn around and achieving and EBIDTA of 23% YTD by deploying e ective interventions, crisis-management
strategies, and stabilization protocols.
• Have worked and improved Resource Economic Utilization.
• Developed a process automation tool for capturing P&L, Bu er, resourcing, OS, Projections.
• E ective EBIDTA improvement plans resulted in an increase from 18% to 21% through various initiatives like
utilization improvement, business wait reduction, subcon replacement, onsite/o shore rationalization, DSO
improvement and close monitoring of Low EBIDTA accounts.
• Reduced the bench from 14% to 10% over a period of 3 quarters through various initiatives like cross skilling and
reskilling, thereby increasing the resource utilization by 15%.
• Provided operating performance oversight to 41 customers across US and Europe with more than 2000 employees
and $134 million in revenue.
• Coordinated with the business and delivery team, track project status and alert the respective BU’s on unbilled
resources and decreased revenue for the month.
• Drafted quarterly and semi-annually business reviews.
• Involved in the full life cycle of a project right from resource identi cation till the delivery report to BU heads across
various domains.
ANALYST
Serco India Pvt. Ltd.
November 2013 - May 2014, Hyderabad
• Mapping proper digital and other maps, replicating and submitting under stable data into the systems.
• Upholding a geographically library that has di erent kinds of maps and already prepared related information, all
utilized in accordance with the latest trends and information.
Software Engineer
Mahindra Satyam
March 2012 - May 2012, Hyderabad
• Prepare test cases by understanding the Project requirement document.
• Test execution planning and test case execution.
• Handled daily status reporting to clients by maintaining the quality and standard.
CERTIFICATIONS
Certi ed Scrum Master
Scrum Alliance • 2023
Certi ed in a standardized and evolving set of project management principles.
Data Visualization with Power BI- Great Learning Academy
Jira Project Management - Great Learning Academy
EDUCATION
Bachelor of Technology
Bhubaneshwar Odisha • Gandhi Institute For Technology • 2011 • 7.6
