Santosh Javeri | Freelancer Resume

Santosh Javeri-– - – https://www.linkedin.com/in/sjaveri/ CERTIFIED SAP SD, CRM, C4 HANA CONSULTANT | CERTIFIED SCRUM MASTER SAP CRM, C4/HANA SAP SD, MM, S4/HANA SAP Solution Architect Fit gap Analysis CBP (Customer Business Planning) SAP TPM, TFM, TCM Sales-force Administrator Application Support & Release Management Project Planning Project Management SAP System Landscape Transformation (SLT) Business Processes & Test Scenarios Team Building & Leadership Technologically advanced professional with extensive experience in SAP implementation across multiple industries: consumer products (CPG), consumer electronics, cement, and steel; experience of SAP business processes across different applications. Demonstrated success in business process reengineering, requirements determination, gap analysis, configuration, custom code specifications, business development, testing, training, go-live assistance, and post-implementation support. Broad knowledge and success in SD & CRM process; Sales, Service and Marketing; Trade Promotion Management, Customer business Planning. Experience in configuring Campaign Management, Leads, Opportunities, Quotations, Orders, Contracts, Billing, Pricing, TPM, and CBP while Implementing SAP CRM, C4/HANA, S/4 HANA. Served as a Subject Matter Expert and Independent Advisor to several clients on implementation strategy, solution design, scope management, and risk management. Trained users and delivered courses on SAP CRM and C4C (cloud for customer). SAP Solutions Architect (SD & CRM) supporting functional and technical levels, assessing key business requirements across business units, and architecting strategic recommendations focusing mainly on SAP CRM, SD, MM, S4/HANA, and C4/HANA. TECHNICAL PROFICIENCIES C4/HANA, SAP CRM Sales cloud, Service cloud, Marketing cloud, Customer Data Cloud, SAP CRM 7.0, Orders, Quotations, Opportunity, Complaints, Returns, Agreements, Pricing, Billing, Rebates, Warranty, case management and Materials Management, SAP Cloud for Customer C4C). SAP CRM with SAP SD, MM, FSCM, Trade Promotion Management (TPM), TFM, TCM, Customer business planning (CBP), Campaigns & Marketing automation, OTC, Hybris Marketing, SAP Hybris (Billing & Sales), SAP Fiori App’s, ABAP, Visual Basic, MS Office, Salesforce Administration CRM (ADM 201). EDUCATION Master of Computer Management (MCM) University of Pune Bachelor of Computer Science (BCS) University of Pune CERTIFICATIONS * Certified SAP SD, CRM consultant * Certified Scrum Master * Certified SAFe 4 Agilist * Certified Implementing SAP S/4HANA Cloud with the CBC * Transform Your CRM with SAP C/4HANA Movement Santosh Javeri Career Progression (Cont.)…2 PROFESSIONAL EXPERIENCE Employment History in Reverse Chronology: Project Manager, SAP Implementation | Bolders Consulting Group, Netherlands | Dec’19- Till date Associate Manager | Accenture | Jan’10 – Nov 19 SDM (Service Delivery Manager) | HCL-Axon | Sept’09 – Dec 09 Solution Architect/ Project Manager, Satyam Computer Services Ltd., Bangalore (Tech Mahindra) | Nov’07 – Aug’09 Technical/Functional Consultant, VED Software Services Inc., Farmington Hills, MI, U.S.A | Jul’07 – Oct’07 Development Lead, SAP Labs India, Bangalore | Apr’01 – Jun’07 Sr. Software Engineer, On contract to Tata Consultancy Services, Pune | Oct’00 – Mar’01 Software Engineer, CygNET, Pune | Feb’99 – Sep’00 Software Engineer, Modular systems, Pune | Jun’96 – Jan’99 PROJECT – BOLDERS CONSULTING GROUP, NL |PROJECT MANAGER, DEC 2019– MAY 20 Protect development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog project timeline. Work closely with project owner in backlog management and continuous delivery of features. Educate and reinforce scrum methodology and agile framework to team members and stakeholders. Direct and lead development team from project initiation through the delivery of final product. ● Headed workshops for Value Proposition of SAP C/4HANA over CRM On-Premise, acted as SME for enabling Consent based Marketing, quote, pricing, segmentation, campaigns, lead management, and customer identity management. ● Mapping business processes for Sales execution (Lead to Cash), field service management, Customer experience data object integration, Dynamic Customer Profiling Segmentation, Campaigns & Journeys, Marketing Lead Management & Nurturing, Marketing Planning & Performance, Customer Profile, Identity & Consent Management, Sales Performance, Execution, Revenue Management, Customer Service & Support, Field Service Management CLIENT – SC JOHNSON TPMAX |PROJECT MANAGER |FEB 2019 – NOV 2019 Spearheaded and completed project including SAP CRM CBP (customer business planning), trade promotion management. Strategized and configured sales process like order, quotation, rebate management, pricing, billing, trade promotions, funds and claims, and dispute management. Integrated CRM system with other systems ECC SD, FSCM and BW. Engaged in gap analysis, requirement analysis, backlog grooming, and sprint planning along with solutioning CBP, TPM solution and documenting user stories. ● Executed duties of a Scrum Master to deliver project in Agile method and demonstrated functionalities to product owners. PROJECT - AAES, CRM ON HANA |CLIENT - ALL CLIENTS OF ACCENTURE | PROJECT MANAGER |- Utilize AAES pre-built systems and artefacts for deployment, localization, and global roll-outs for SAP CRM; enable leveragability of AAES artefacts to multiple RFP responses in region for localization and roll-outs. Integrate SAP CRM on HANA and legacy systems as well as analyze key artefacts such as business process documents, sub process documents, and configuration rationale. Lead and manage build, quality initiatives, and review of AAES artefacts to expedite delivery of presentations to clients, organizing workshops, and devising solutions. Serve as AET Lead for SAP CRM-Co-Ex while managing SAP CRM Co-Ex, group of technical and functional consultants to build CRM on HANA system, S4 HANA, FIORI apps, and AAES Artefacts. Santosh Javeri Career Progression (Cont.)…3 ● Supported more than 35 customers RFP presentations and workshops to showcase Accenture capabilities to deliver/Implement faster by leveraging the AAES assets. ● Manage and build of SAP HANA systems for SAP CRM to kick start implementations by leveraging pre-built systems to save time. CLIENT - LION NGP2 | ASSOCIATE MANAGER |DEC 2017 Supported strategic and technical levels, comprehending key business requirements across business units/processes, as well as architected and implemented recommendations. Focused on SAP cloud for customer (C4C) implementation and release management. Worked on the fit-gap analysis in following areas: order to cash, sales and distribution, customer invoicing, pricing agreements, discounts, and service invoices. Assisted application support for SAP CRM-CBP, TPM, TFM, TCM, and FSCM. Coordinated with business process owners and subject matter experts to facilitate review and approval of project deliverables. ● Tailored solutions and implemented for SAP Hybris Marketing Cloud for campaign management, segmentation, Customer profiling, Lead Management while mapping out requirements into CRM processes and driving development of functional and system specifications. ● Led the design, configuration and Customization of C4C in sales and service scenarios; demonstrated SAP S4 HANA implementation and integration with C4C using Activate Methodology. CLIENT - JACOBS DOUWE EGBERTS, UTRECHT NL | ASSOCIATE MANAGER |NOV 2015–NOV 2017 Handled all aspects of Business Analyst and Support (BAS) consultant at JDE in CRM and SD application areas of sales, service and cloud for customer (C4C). Devised and complied with agile project management plan; facilitated build requirements log (product backlog) with cost estimates and priority; conducted scrum daily standup, product backlog, sprint planning, review, and retrospective meetings. Administered scenarios service contracts, requests, service orders, installation orders, outbound delivery, and integration of SD sales orders with CRM and C4C. ● Configured transaction types, item categories, copy control, pricing procedures using condition techniques, customer master and text determination; steered multiple order, quotation, invoicing, and integration enhancements along with data modeling, functional, and technical designs. Customization and enhancements of views by using CRM WEB UI. ● Examined and authenticated project deliverables for completeness, quality and collaborated with client business stakeholders to review and approve deliverables. PROJECT – HILO |CLIENT - SC JOHNSON | ASSOCIATE MANAGER |OCT 2014–AUG 2015 Headed project planning phase to define blueprint schedule, work plans, staffing model, and handled different business scenarios in CRM sales and service like CSO, CQM, OTC, and MTO. Devised project schedule along with project plans and worked with team leads to create a robust work breakdown structure (WBS) to manage delivery of solution. Developed and maintained product catalog/BP specific product catalog along with configuration of Business partners, Materials, Campaigning calendar, segmentation, trade funds, promotions, spends and expense types. Administered teams as large as 30 resources located at multiple locations across US and India. ● Outlined and governed processes to run support operations globally while managing overall operations for executing projects involving scope, design, architecture, resource mobilization, and execution within cost and time parameters. ● Ensured best practices to achieve best results by managing deployment, localization, and global roll-outs. Santosh Javeri Career Progression (Cont.)…4 PROJECT – PHOENIX |CLIENT – NESPRESSO | ASSOCIATE MANAGER |SEPT 2013- DEC 2013 Worked closely with client to gather business requirements, validating final scope and transform them in to SAP CRM Solution. Spearheaded overall project scope, resourcing, and requirements during project life cycle. Responsible for the overall design and deliverables across all core CRM and SD business processes like Dealer Appointment, Sales Call Planning and Execution, Quotation and Contract Management, Opportunity Management, Account Planning, complaints, return order management. Resolved Master Data related issues like customer master, material master and ensured project deliverables for completeness and quality. Collaborated with client business stakeholders to review and approve these deliverables while heading requirements gathering. ● Gathered, analyzed, managed and delivered change requests submitted by business and project team. ● Also has integration responsibilities for key design points and interfaces to the existing systems. PROJECT – TRIUMPH |CLIENT – SAB MILLER | ASSOCIATE MANAGER |JUN 2012- OCT 2013 Configuring SAP SD module according to solution designs and Blueprint. Configured Pricing, Sales Order Processing for Make to Order and Make to Stock Scenarios, Third Party order processing, Customer Consignment process, Returns and Special order types, Output and Text determination, Delivery, Shipping and invoicing processes. Worked as SAP Solutions Architect (SD) contributing at both functional and technical levels, taking full responsibility to understand key business requirements across business processes, architect and implement strategic recommendations. Focusing mainly on SAP Sales and Distribution (SD), CRM. ● Worked on the Fit-Gap Analysis in the following areas: Order to Cash, Customer Invoicing, Pricing Agreements, Discounts and Service Invoices. ● Analyzing customer needs and participating in Design of business process requirements for Trade Promotion Management (TPM), Trade Funds Management (TFM) and Trade Claims Management (TCM), FSCM, FICO and BI. PROJECT – SYMPHONY |CLIENT – KELLOGG’S | ASSOCIATE MANAGER |JAN 2010- OCT 2011 Involved in different Project phases of Requirements Gathering, Design, Build, Testing, Key User trainings, Cutover & Go live and Warranty Support. End to End Direct Shipment flows using Intercompany Sales Process, Make to Stock and 3rd Party Order Scenarios, Customer Consignment Warehouse Replenishments using Intercompany Stock transport orders, Consignment Withdrawal Order, Special Pricing and Invoicing for Plant abroad movements, SD Tax configurations, Returns and Credit Management. Set up Partner Profiles and Massage types for IDOC communications using EDI. Integrating SD system with CRM, FSCM and BW by performing middleware (MW) activities. ● Development of Conference Room Pilot (CRP)/prototyping model as per the requirement of Kellogg’s in the areas of CRM TPM/TFM/TCM. Actively involved in Business Blue print, Configure SAP, Testing, Deployment, and Functional Support. ● Advised management in relation to business process changes, including prioritizing with management for best possible solutions or cost reduction, efficiency and effectiveness improvements. ● Collaborated with business process owners and subject matter experts to facilitate review and approval of project deliverables. Additional Projects: Sr. Consultant, Project – Tata Steel, Client – Tata Steel Project – XEROX, Client – Xerox, UK Project – Sony Europe, Client – Sony UK.