Santiago Quiroz

Santiago Quiroz Flórez Diagonal 29 #25 Sur - 80 Envigado, Antioquia E-mail:-Phone:- PROFESSIONAL PROFILE Possess excellent time management and adaptation skills, self-starter, responsible with an attention to detail. Organized and takes initiative to be a leader, very logical, precise and analytical, Able to work unsupervised or in a team environment. A professional capable of handling both administrative and operational responsibilities, with the ability to prioritize resources and efforts to achieve mission and vision objectives. EDUCATION Miami Dade College Miami, Florida AA in Business Administration. 05/2014 Fortis Institute Fort Lauderdale, Florida Medical Billing and Coding Specialist 08/2013 NRCCS Certified Medical Billing Coding Specialist and Health Administration Piper Community School Lauderhill, Florida General High School Diploma 2009 PROFESSIONAL EXPERIENCE Accenture LTDA / Stanley Black&Decker Medellin, Colombia Credit and Collections Analyst – 01/08/2019 – Current • In charge of the migration for one of the lines of business inside the company, traveling to Indiana, handling the Knowledge Transfer with the teams leads and supervisors and process all strategies for the migration to Colombia. • In charge of elaborating all of the Job Aids for the various tasks and processes that were being migrated and set up and conduct the training process and coaching of the process migrated. • In charge of handling a portfolio of 4.5k + accounts both residential and commercial customers, making sure to meet the percentages given by the company for aging +1 and +90. • In charge of customers inquiries such as disputes, Salesforce cases, processing credits, and keeping constant communication with the branches to handle any issues presented with the customers system or services. UPS/GBS Medellin, Colombia Accounts Receivable US - 02/28/2018 – 11/30/2018 • In charge of all the application and research process for all payments entering from the US and Canada. Handle and monitoring India in every aspect of the procedure as it is still migrating. Also, responsible and in charge of a high part of the collections department inside the US and part of Latam. • Responsible of the chargeback department making sure that all chargebacks and disputes from the company’s different platforms are done and documented in a proper way. Handling high amount of money via VISA/MC/AMEX/PAYPAL portals and reporting all money lost and collected via disputes within all the portals. Latam Airlines/Almacontact Medellín, Colombia Customer Service – Supervisor 05/15/2017 – 02/24/2018 • Supervisor for a group of 18 employees, in charge of handling a high volume of calls for customer service for the Airline. In charge of all reports and cases done by customers within the company portal (Zendesk) to determine their needs and be able to provide the best customer service. Monitoring and reporting hours of the employees to make sure that everything its being done under the best quality assurance. Sheridan HealthCorp Sunrise, Florida Customer Service/Call Center – Team Leader 04/2016 – 12-2016 • Team leader of a group of 16 employees, centralized in customer service and assurance of all the billing, money collection for insurances and the collection department. • In charge of weekly and monthly reports to maintain the best quality assurance on the line, AHT control, adjustments of payments and monitoring calls to provide action plans to employees on different scenarios with the customers. Choice Physicians Billings Boca Raton, Florida Administrative Assistant 12/2014 – 03/2016 • Responsible for handling a high volume of retail interactions and monetary exchange. • Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation, collections department and billing procedures. • High knowledge of CPT and ICD 10 coding based on Medicare Guidelines and great accuracy with billing, coding and entering charges. Able to read and translate Dr. Charts with high accuracy • Responsible of a major part of the litigation department, working up, covering, receiving, and posting payments for settlement agreements. LANGUAGES • Fluent in English and Spanish languages (speak, read, write) • Willing to move (US Citizenship)