Santiago Jones

I’m a dedicated Customer Service Professional with over 13 years of experience in delivering outstanding support through phone, email, and chat. I’ve worked with global brands like Dell, Microsoft, Sony, and LG, helping customers resolve technical issues, understand product features, and navigate service concerns with confidence and ease.

My strength lies in my ability to communicate clearly, empathize genuinely, and stay solution-focused—even under pressure. I’m highly skilled in using CRM platforms like Salesforce, Zendesk, and Citrix, which helps me manage interactions efficiently and personalize each customer’s experience.

I take pride in building trust, exceeding expectations, and turning every interaction into a positive one. Whether working with individuals or collaborating with a team, I bring a calm, professional approach that supports both customer satisfaction and company goals.