Santiago Giraldo Aullon
- |-| Pereira, Risaralda
Experience
Keller Williams Village Square Realty | Diego Colorado | Pereira, Risaralda
Real Estate Executive Assistant | 09/2024 - Present
I improved the reputation of my realtor and received multiple referrals from happy customers by consistently delivering
outstanding customer service. Additionally, by digitalizing communication with clients applying for real estate services,
customer satisfaction was significantly improved.
I interacted with clients to understand their property needs and goals, ensuring we could help them achieve their objectives.
Handling customer contracts, negotiations, and everything needed for sales to occur successfully was key to exceeding
customer expectations.
One of the responsibilities of this position was lead generation, so I cold-called prospects to generate new business for my
realtor. When a client wanted to sell a house, I marketed it on social media and MLS programs to maximize exposure.
My job allowed me to help clients sell their property by analyzing market conditions and value, enabling them to make
knowledgeable decisions.
For first-time homebuyers, I guided them through the difficult process, from pre-approval to closing.
I also promoted properties for advertisements in property guides and advertised client listings on websites and social media.
Interactive Contact Center | Martii | Pereira, Risaralda
Medical Interpreter | 10/2023 - 08/2024
Managed conversational flow without dominating or intruding.
Displayed neutrality towards client and limited English speaker to maximise impartiality and non-interference.
Maintained understanding of slang, regional differences and informal speech to offer services to broad client base and
translate nuances.
Offered cultural input to speakers, assisting parties speaking different languages communicate.
Demonstrated cultural awareness for enhanced translation understanding and accuracy.
Studied language vocabulary, cultural background and environment-specific terms to develop and maintain advanced
linguistic abilities.
GLT Logistics | Pereira, Risaralda
Freight Dispatcher | 09/2022 - 09/2023
I was the one fielding product and delivery inquiries, maintaining blind files & records in compliance with company policy and
any relevant stand regulations, investigating and resolving transport provider issues. I have kept reports of transport to date
log books and keep track customer availability, status and shipping date. I was responsible for time critical decisions to
ensure that transport services were running on-time and objectives were met, I planned the transport schedules for on-time
delivery and maximised use of resources. Facilitated vehicle load and unloads with low disruption at distribution points
formulated reports according to status and submitted those to management and clients. I was in charge of shipping compliant
with the relevant regulations for each type of merchandise transported; mobilised personnel and transport vehicles as
required by the moment demand and load constraints selected weight of goods, appropriate limits for passenger and crew
safety; arranged freight unsuitable for safety industry standards or industry-carrier limits.
Accedo Technologies | AT&T | Pereira, Risaralda
Sales Coach | 07/2021 - 07/2022
I took initiative in developing and pitching strategic proposals that highlighted key benefits tailored to specific client demands.
My commitment to client service resulted in exceptional satisfaction feedback and ratings. In my leadership role, I closely
monitored sales team performance and provided effective training that helped the team reach their revenue and profit targets.
I regularly analyzed sales data to identify top-performing products, which informed our strategic decisions. I maintained the
highest personal performance standards for both myself and team members, while developing comprehensive training plans
that supported our department's strategies. I provided real-time support to team members, ensuring their customer
interactions were successfully driven to completion.
Accedo Technologies | AT&T | Pereira, Risaralda
MI60 for sales operations | 09/2020 - 06/2021
My role involved closely monitoring sales performance metrics, with particular attention to conversion and churn rates, which
helped me identify key areas for improvement. I successfully motivated team members by implementing incentive programs
that increased morale and drove performance, while also establishing a recognition system that rewarded high achievers,
which notably boosted our overall sales figures. I implemented optimized sales methods focused on customer engagement,
acquisition, and retention. In building our team, I recruited and mentored high-performing sales professionals, while
coordinating regular team-building activities to maintain strong morale and drive target attainment. Working closely with upper
management, I effectively delegated tasks and managed resource allocation across the sales team. I consistently evaluated
our sales and service processes, developing targeted improvement strategies that successfully increased revenue
opportunities.
Accedo Technologies | AT&T | Pereira, Risaralda
Sales and Customer Service Representative | 07/2019 - 09/2020
I consistently provided prompt responses to customer inquiries, which helped build customer loyalty and maintain high
satisfaction levels. I kept myself thoroughly updated on our company's products and services, enabling me to provide
accurate answers and make appropriate recommendations to clients. I regularly advised customers on product availability,
pricing options, and locations, while developing effective sales materials and promotional content to enhance customer
interactions. Through product demonstrations, I effectively showcased features and benefits to improve customer
understanding. I took ownership of customer issues by either resolving them directly or appropriately escalating them to
ensure high satisfaction levels. I provided current and accurate advice on alternative solutions when needed, following
established scripts for common inquiries while sharing informational brochures and policy details to assist customers in their
decision-making process. I efficiently handled transactions for product replacements or exchanges when items were
defective, and maintained detailed documentation of all customer interactions in Revenova.
Accedo Technologies | AT&T | Pereira, Risaralda
Billing customer service representative | 01/2019 - 07/2019
I skillfully handled customer complaints by implementing appropriate solutions that consistently led to positive outcomes.
Using strong interpersonal skills and proven conflict resolution techniques, I effectively resolved customer issues across
various situations. I leveraged my comprehensive product knowledge and service expertise to assist customers with diverse
inquiries, while efficiently managing high-volume customer queries through effective multitasking abilities. I maintained
exceptional client satisfaction levels by providing thorough, in-depth support throughout their experience. From initial contact
to departure, I delivered warm and positive customer care that encouraged return visits and increased repeat business. When
handling customer complaints, I carefully followed established guidelines and appropriately escalated complex inquiries to
team leaders. I proactively gathered customer feedback to continuously improve our service experience, while implementing
forward-thinking strategies focused on addressing customer needs and resolving concerns. Through active listening, I
consistently provided accurate information and identified the best solutions tailored to each customer's specific needs.
Skills
Customer service, Time management, Communication skills, Leadership, Bilingual, Documentation review, English
Education
Universidad Tecnológica de Pereira | Pereira, Risaralda
Business Management | 05/2027
