Santhosh Kumar

Santhosh Kumar T Professional Summary Santhosh has over 16+ years of experience exploring the nuances of the online learning environment. He has a wide range of technical qualifications that span the spectrum of content development. He has co-reviewed the book, "edX E-Learning Course Development", on developing MOOC courses on the edX platform. A business executive with years of experience in BPO and off-shoring experience in diverse sectors spanning across Retail, Shared Services, Banking and Insurance. An effective operations leader with a track record of achievements in delivering service excellence, leading large and varied teams and building relations with cross functional teams in Australia, Europe and Asia. Technical Skills Adobe Suite Sony Sound forge RWD uPerform (SAP Productivity Pak) SAP Workforce Performance Builder SAP Enable Now Epic Editor Corel Draw Articulate (Presenter & Storyline) Camtasia Studio Microsoft Office Microsoft Project Microsoft Visio Microsoft SharePoint Epiplex500 Advocrats X-Lite Professional Experience Company: Renit Business Solutions Pvt. Ltd. Profile: Director 2018 August – Till date Part of the founding team of Renit. Over the years built the technology, operations and client servicing functions as the Director. Managed an in-house inbound and outbound contact center with a team of sales staff at various levels handled both inbound and outbound communication Spearheaded, initiated and implemented processes and performance standards – set a benchmark for sales, service and deliveries Significant Sales Contributions – processes and performance standards delivered high quality results not only in client servicing but also in higher sales conversion under outbound calls and cross selling under inbound interactions. Key management team contributor – initiated, formulated and implemented service strategies. Company: Dexler Information Solutions Pvt. Ltd. Profile: Learning Consultant 2014 January – 2018 July Learning consulting with additional responsibilities in sales and pre-sales for Australian market. Analysis, design, development, implementation and evaluation of custom content development projects. Identify and define eLearning opportunities based on business needs. These needs may include product continuing education, corporate and internal systems education, job skills or employee development training. Write, edit, and produce eLearning based on learning initiatives. Design & Develop eLearning modules utilizing various authoring tools and eLearning best practices. Partner with SMEs to facilitate the creation of eLearning and oversee development efforts. Work within a team of other eLearning specialists to ensure eLearning is consistent, of high quality, follows best practices, and leverages new technology. Demonstrate a general understanding of trends within the online learning field, and appropriately select and design/develop learning opportunities using the existing emerging technologies and authoring tools. Leverage a learning management system to organize and create learning opportunities in order to provide the most successful learning experiences for internal and external audiences. Challenge and enhance the functionality and capabilities of existing and new technology. Define requirements and plan project lifecycle deployment. Plan and schedule project deliverables, goals, and milestones. Perform team reviews based on project. Experience with learning Management System (LMS) administration (Cornerstone, PageUp, Moodle, Cloud Scorm) Efficiently identify and solve project issues. Company: Purpleframe Technologies Pvt. Ltd. Profile: Project Manager 2013 June – 2013 November Managing complete production team, which includes: 3D, Flash, Programming, SME & Quality division. Define requirements and plan project lifecycle deployment. Define resources and schedule for project/program implementation. Plan and schedule project deliverables, goals, and milestones. Perform team reviews based on project. Efficiently identify and solve project issues. Design and maintain technical documentation. Project Details: GE Transportation – Converting the rail road ILT programs to 3d based learning from creating storyboard, 3d models of the locomotives, integrating the 3d output in Adobe After effects and integrate in the both web and mobile version templates. One of the training programs developed won the Brandon Hall Gold Award for Platform Agnostic Content Driven from LMS. HSL – Creating the 3d mock-ups and walkthrough of the shipping dock yards. I3Logic – Converting all the PPT training programs to eLearning using various rapid eLearning tools (Articulate Storyline, Lectora & Captivate) including video editing. TESCO – Converting all the ILT training into AS3 dynamic based eLearning programs. Company: Epiance Software Pvt Ltd. Profile: Content Development Lead 2012 November – 2013 May Identify new features for in-house products. Work with product engineering team for features update. UI design and integration/implementation. Approaching new add-ons to the product. R&D on new technologies related to the in-house product. Define requirements and plan project lifecycle deployment. Define resources and schedule for project/program implementation. Create strategies for risk mitigation and contingency planning. Plan and schedule project deliverables, goals, and milestones. Perform team assessments and evaluations. Efficiently identify and solve project issues. Design and maintain technical documentation. Company: Self-Employed Profile: Freelance eLearning Consultant 2011 January – 2012 October Clients: EdGE Networks, PFI India, Indian Institute of Management Kozhikode, Brain Stars, SNM Expert, HP. Implement techno - operational strategies that align with company goals. Run complex projects/programs from design and development to production. Define requirements and plan project lifecycle deployment. Define resources and schedule for project/program implementation. Create strategies for risk mitigation and contingency planning. Plan and schedule project deliverables, goals, and milestones. Direct and oversee project IT team and manages conflicts within group. Perform team assessments and evaluations. Efficiently identify and solve project issues. Design and maintain technical documentation. Evaluate and recommend on new technologies. Company: Dexler Information Private. Limited Profile: Senior Team Lead - eLearning 2008 April – 2010 December Dexler Information Solutions Private Limited was founded in 2001 with a vision to use technology for knowledge management. Dexler recognized the need to enable knowledge sharing worldwide, through web-based technology. Key accomplishments include: My team was responsible for producing the eLearning course starting from audio recording, graphic recreation, audio editing, animation, integration and publishing. As part of my responsibilities I had the biggest team of 30+ people; I was responsible for creating implementation plans, managing them for potential revenue and growth and ensuring successful deliveries across multiple projects. The role also required active collaboration with the sales team during presales and responding to RFPs. 2007 February – 2008 March: Sr. Graphic Designer–eLearning Coordination between processes, Communication - status reporting & handling escalations, Conceptualization of Designs and Animations according to the project requirements, keeping the quality parameters in mind. Taking active participation at all levels of Project Development Cycle for timely delivery. Generating Designs and Editing computer graphics and visuals. Synchronization and Editing of Sound files. Training Experience (Represented SAP India) Tool: RWD uPerform (SAP Productivity Pak) Clients: Watson Pharma, Tata Group. Company: Mentorware India Pvt Ltd. Profile: Media/Graphics/Junior Production Manager 2006 November – 2007 January Mentorware is an E-learning company focused towards providing its customers with E-learning solutions ranging from LMS/LCMS to custom content solutions. Key accomplishments include: Manage Media Production & Creative team. Allocate tasks to the team and keep the team busy with External or Internal Projects. Understand the requirements of the project. Interact with and provide guidance/recommendations to the team; liaison between the team and teams from other departments. Facilitate training/guidance to the team and improve production related processes. 2006 January – 2006 October: Sr. Developer–Multimedia User Interface design; Planning and Implementing Multimedia Presentations. Designing, developing and interacting with the client for the process and schedules both offshore and onsite at Lenovo. Web Development and Server Administrator; led the development team that developed e-learning courses for students from multiple software companies. These include courses for Sales and Technical personnel. The courses are also translated to different Asian & European languages. Interacting with the client for the process and schedules both offshore and onsite. 2003 June - 2005 December: Developer–Multimedia Planning and Implementing Multimedia Presentations. Designing, developing and interacting with the client for the process and schedules both offshore and onsite at Lenovo. Developed various e-learning courses for students from multiple software companies. These include courses for Sales and Technical personnel. The courses are also translated to different Asian & European languages. Honors and Awards 2017 Best elearning Development Company Silver winners for Enterprise Project: Department of Justice & Regulation, Victoria. 2017 Best Shift-it-Online Design Silver winners for Project: Life Saving Victoria Pool Lifeguard Program. 2015 Victorian eLearning Industry Association Excellence Awards Winner in the K-12 award category for Everyday Lifesaver App Finalist in the system and apps award category for Everyday Lifesaver App 2015 AITD (Australian Institute of Training and Development) Excellence Award Highly commended in the category of Best Use of Gamification/Simulation for Learning for Everyday Lifesaver App 2016 Brandon Hall International Excellence in Technology Awards (USA) Winner (silver award) in the category of Best Advance in Gaming or Simulation Technology for Everyday Lifesaver App 2016 LearnX Impact Awards Winner (Platinum award) in the category Best eLearning Design (Mobile App) for Everyday Lifesaver App Brandon Hall – Gold award for Platform Agnostic Content Driven from LMS for the year 2013 in Purpleframe Technologies. Achieved best Individual Performer Award for the year 2008 in Dexler Information Solutions. Achieved best performer for SUN JavaOne/Cisco Project for the year 2005 in Mentorware. Achieved best performer for BEA Project for the year 2005 in Mentorware. Achieved best performer for SUN JavaOne Project for the year 2004 in Mentorware. Training/Education Triple Certification in Arena Multimedia B.Com from Bangalore University. References Will be provided on request.