Santana Watson

SANTANA WATSON Montego Bay, Jamaica Cell: 1876­294­9216 Email: ​-Website: ​ http://chevwatson.wix.com/virtualassistant LinkedIn Profile: ​ https://jm.linkedin.com/in/santanawatson CAREER OVERVIEW Reliable, honest and trustworthy freelancer with an adaptive work ethic and a drive to excel in all that I pursue. EDUCATION August 2015 Alison.com Diploma in Project Management 2009­Current University of the West Indies – Kingston, Jamaica (Currently on leave of absence) Bachelor Degree in Computer Science (Member, First Year Experience Programme) 2007­2009 Montego Bay Community College – Montego Bay, Jamaica Associate Degree in Management Information Systems (Member, Sign Language Club) EXPERIENCE April 2015 – Current Social Media Assistant, 2B Advertising Australia ● Moderate several Facebook pages which are run by 2B Advertising in Australia. This includes responding to messages on a daily basis and monitoring the content on the pages. ● Assist with developing new ways to keep the ages interesting and engaging. ● Pages include: Canberra Mums, Toowoomba Mums, Wollongong Mums, Cairns Mums, Bendigo Mums & Brisbane Mums. August 2015 – Current Success Specialist, Junior Manager, The Artist Tank ● Provide administrative assistant on projects run by company. ● Compose and publish monthly newsletters. ● Respond to customer chat inquiries. ● Miscellaneous research and support assistance. ● Assist with proof­reading forms and website pages. ● Perform phone screenings for candidates in the hiring process internally and externally. ● Manage social media postings through hootsuite. ● Setup and manage required interviews with writers and artists for the company’s special artist series. ● Create, edit and manipulate web­related forms using required platform such as Jotform. ● Publish content to company website through WordPress. ● ● Assist with recruiting of new clients to support the company’s programs as required. Promoted to Junior Manager in less than a year of working with the company. February 2015 – October 2015 Writer & Assistant, Avanti Way Real Estate ● Responsible for writing articles for the company’s Facebook page on a weekly basis. ● Provided general administrative assistance in posting real estate properties to different sites as directed. 12/2013 – 1/2016 Iberostar Rose Hall Resort & Spa ­ Montego Bay, Jamaica Public Relations Officer Responsible for handling guest questions, comments and complaints. Provides continued customer service at the Concierge Desk. 12/2012 – 11/2013 Glamour Destination Management Company ­ Montego Bay, Jamaica Sales Coordinator, Group­Events Coordinator & Concierge Major duties included but not limited to: ● Prepared and presented proposals to clients /meeting planners in an attractive and timely manner. ● Initiated prospering and solicitation of new accounts and maintain current accounts. ● Delegated responsibility to the necessary departments prior to group arrivals and conduct the necessary internal and external pre­con meetings in a timely manner. ● Provided updated information to all departments regarding weekly activities. ● Prepared and distributed monthly reports. ● Social Media Coordinator for the company’s Facebook, twitter, Pinterest and LinkedIn pages 06/2012 – 08/2012 Fiscal Services Limited ­ Kingston 6, Jamaica Business Analyst Intern Employed over an 8 week period to gain experience in the role of a Business Analyst. Worked on an assigned project for information elicitation, documentation, conducting interviews for an internal business process of Fiscal Services Limited. Successfully created the assigned project within the given time period.