Sanrio

Work Experience Areas of Expertise Email Management Google Workspace Calendar and Project Management Data entry Microsoft Excel/Word/PowerPoint Basic WordPress Canva Creations Technical Support Representative Vxi Global Holdings, BV - Felcris Centrale June 2020 - January 2021 Actively listen, analyze and guide customer issues and concerns with great patience. Configure and troubleshoot devices such as modems, routers, digital TV, streaming devices, or any device that connects to WiFi. Advise and suggest ideas on how to solve problems to better serve customers. Evaluate existing equipment, and promote products and services for potential sales. Make efficient, maximize techniques and ideas to minimize technical challenges. Constantly sharpens and updates technical skills to get a high level of technical competence. Email & Phone Support Representative Vxi Global Holdings, BV - Robinsons Cybergate January 2019 - March 2020 Demonstrate originality and creativity with strong time management skills once responding to client emails. Review, investigate delivery issues, and process refunds to delivery partners and eaters. Provide accurate and up-to-date information to resolve ordering and delivery issues. Familiarize common problems and concerns and develop constructive ideas to achieve the desired results. Carefully review applications from background screening delivery partners. Initiate and provide relevant information with the tools or products. Purchaser/ Parts Clerk/ Warranty Processor Southern Motors of Davao, Inc. February 2007- November 2018 Canvass and negotiate prices with different suppliers and prepare purchase orders. Develop and maintain enduring professional relationships with vendors. Sells and arranges appointments with clients. Order and track pending orders with Isuzu Philippines Inc. via e-commerce. Respond to email inquiries promptly and advise customers of the estimated time of arrival via phone or email. Display a high level of patience when encountering conflict with clients Evaluate, document, and transmit defective OEM car accessories such as a stereo, reverse camera, backup sensor, and LCD monitor. Prepare monthly inventory reports and monthly sales monitoring reports. Sanrio Hernaez Virtual Assistant About Me I am a dedicated and creative problem solver who manages time effectively. Flexible and adaptable in a dynamic environment and able to multitask while maintaining a high level of professionalism and attention to detail. Highly motivated in meeting deadlines with almost 2 years of customer service experience. In my previous role, I could maintain 12 sales per month. I am passionate and motivated to learn new things in this digital world. Contact Info ---https://www.facebok.com/VARi oH/ https://www.instagram.com/va sanrioh/ live:sanriohernaezva Education University of Mindanao Bachelor of Science Major in Management Accounting- Skills Email Management Manage and organize emails effectively in folders. Sort, filter, and identify top priority emails. Excellent for checking emails for grammar, spelling, and file attachments. Regularly monitor incoming emails and create impeccable email templates. Promptly respond to and follow up on email communication that needs attention. Calendar and Project Management Proficient in using Google Calendar and all applications in Google Workspace. Extremely organized in tracking projects and providing detailed reports. Familiar with Airtable and ClickUp. Social Media Management Expert in handling and monitoring day-today social media channels such as LinkedIn, Facebook and LinkedIn. Produce creative with highly engaging content for social media platforms Ability to work well under pressure in order to meet deadlines and has strong copywriting and editing skills suitable for each platform. Data Analyst Extract large data sets using Microsoft Power BI. Close attention to detail in creating data visualization. Sort, filter, analyze, and create data visualization presentation statistics for business and company goals. Certifications Intermediate Data Analytics BPI Foundation TECHVOC Programming for beginners using Python Department of Information and Technology General Virtual Assistant Course Virtual Work PH Social Media Management Course Virtual Work PH Email Writing and Etiquette Udemy