Sanna Sanneh

MR. SANNA SANNEH PROFESSIONAL SUMMARY I am enthusiastic, reliable, communicative, and hardworking individual who has over 9 years of experience in giving professional and quality service to a various communication platform. As a manager and operator of a dating website, am very familiar with digital technologies and the uses of social media marketing (Facebook, LinkedIn & Instagram marketing campaign). My experience includes Customer Support/Service on (phone & email). Customer relationship management (CRM), Account management, IT help desk support, Virtual assistant, Data entry, Content management, Sales, Data analytics, Training and Mentoring, Moderation, User verification, Copywriting, B2B, Troubleshooting & Technical support, Video and photo shooting, Client meeting & demonstration of services, Ticket booking & hotel reservation. Customer orientation and satisfaction is always my concern as the future of any business depends on it. Am keen to details, self-reliant, respectful and a great team player. I find it easy to motivate myself and others around me. WORK EXPERIENCE I. Agency Manager/Operator. Dating/AfricanDate.com- My Responsibilities includes: Training and coordination Dating operators, Administrative support , Troubleshooting errors & Technical support to clients, IT help desk support ( Phone & Email responding ), Copywriting, Content creation & management, User reviews & moderation, Sales and membership upgrading, Social media marketing, Marketing research, Accounts management, Search engine optimization, Client Meeting & dates arrangement, orders delivery & returns, Creating & implementation of new projects, Video and photo shooting, Business developments, Event planning, Data analytics, Files processing & sharing through (FTP). II. English Teacher. St Stephen institute of technology- Teaching English as a foreign language, English Alphabetic pronunciation, Sentence structure, Part of speech, The common uses of English & Grammar Freelancer upwork.com Customer service/ support. SKILLS AND KNOWLEDGE III. Business and Administrative management, supervisory, Customer Support/Service, Critical Thinking and complex problems solving, Time management, People management, multitasking, Project coordination, Live chat (Email & chat support), Social media marketing, CRM, Contents management, Moderation, Leadership and team development, Community engagement, Sale & Negotiation, Microsoft suits, Bookings and reservation, Copywriting, Google document, Software management and installation & Technical support. EDUCATION AND PROFESSIONAL QUALIFICATIONS • • • • • • • Computer studies -Humanity First Institute of Information Technology. 2010 Business Administration -St Stephen Institute of technology. 2012 English language proficiency -St Stephen institute of technology 2012 Strategic communication - Purdue University. 2015 West African Senior School Examination- Private Candidate. 2016 Bachelors in TEFL/ TESOL -Teflen Training College. 2018 Leadership and Team development – IBMI. 2019 References: Dr. Stephen – Founding Director of St Stephen institute of technology. The Gambia Ph. -/ -, Email-Mr. Abdoulie Nyass – Human Recourses Manager St Stephens institute of technology. The Gambia Ph. - , Email-Pavel Smirnov. Support partner manager Dating/Africandate Moscow Russia office Ph. -, Email- .