SANKALP SHINDE
10, Tayyabji Terrace, Ranjana Deshmukh Marg,
Parel, Mumbai, India - 400012
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Email:-
Performance & Solution driven professional with expertise in project management practices
with proven experience of managing international projects. Effective team leader and trainer
with the ability to manage and organize talent. Skilled business analyst with experience in
Agile & Waterfall Methodologies, Requirement Gathering and Analysis, Client and
Stakeholder Management and Functional Testing.
PROFESSIONAL SKILLS
• Ability to absorb business processes and critically analyse them to suggest
process improvement.
• Skilful in initiating and handling customer engagement programs
presentations/demonstrations.
• Experience in ERP application support, IT resource management,
implementation.
• Ability to identify cause-effect relationships between business models
outcomes to increase profitability and effective project management.
new ideas for
and product
training and
and financial
CAREER BACKGROUND
Senior Business Analyst | Vetter Software (California, US), Mumbai | Sept 2015 – Jan 2020
• Requirement gathering from Vets, Vet techs and other staff to develop process blueprints.
• Conduct product trainings and implementations using webinar and conference calls.
• Testing of developed features to verify the correctness of desirable output and identify bugs
and report them through JIRA and GitLab.
Achievements
• Built presentations, support documents, user stories, flow charts, etc.
• Handled more than 5000 US clients.
• Received appreciation emails from US vets on multiple occasions.
• Highest rated amongst peers for outstanding work ethics and communication.
Business Analyst | VETport LLC (Ohio, US), Mumbai | Nov 2013 – Aug 2015
• Manage Application Support at L2/L3 level and push client engagement activities through
emails and calls. Experienced in handling Soaping queries, Lab integrations, mobile clinics
queries, etc.
• Deliver client training sessions and implementation projects.
• Use MS Excel to visualize and analyse user buying behaviour trends and relate to veterinary
subdomain statistics to target fast growing veterinary sub-domains.
Achievements
• Built new marketing campaign for mobile veterinary clinics on the basis of analytical
research performed. It boosted sales in that domain by 20% in first month.
ERP Consultant | Zentech Info Solutions Pvt. Ltd., Thane | Mar 2012 – Mar 2013
• Assisted in ERP implementation and configuration of various modules and settings.
• Created PowerPoint presentations and handled Product (ERP software)demos.
• Assisted in post implementation support and client training.
Achievements
Received client appreciation for software presentation and training.
FREELANCE PROJECTS
Business Analyst | Deal Cost Calculator | Ernest and Young – India | Feb 2019 – June 2019
• Assisted in requirement gathering for a tool which our team developed to improve project
costing based on resources and costs involved.
EDUCATION
• MBA in Information Technology – Coventry University, Coventry, UK – Nov 2010
• Bachelor of Engineering in IT – Mumbai University, Mumbai – June 2008 | First Class
(68.00%)
• Diploma in IT –MSBTE, VPM’s Polytechnic Thane, – June 2005 | First Class (67.67%)
• Secondary School – June 2002 | First Class (71.46%)
OTHER PROJECTS
• Developed International Business Development Strategy for Starbucks Corporation
This project included a challenging task of developing a market entry strategy for Starbuck
Corporation for a new international market. Project involved critically identifying a potential
international market, reviewing international trade policies, ease of doing business rank,
scrutinizing existing competitors and their strategies, developing a marketing plan for new
location and developing a successful budget for the entire project.
• Development of Marketing Strategy for Marks and Spencer, UK
In this project the key task involved to analyse and develop a perfect Marketing Mix for Marks
and Spencer, UK. Focusing on the brand image, we developed acute strategies for its product,
target customers, store locations and pricing. Considering each aspect of marketing mix to
sustain edge on IT industry competitors we developed a proposed marketing plan to capture
significant stake in the market.
