Sanjeev Wadhera

SANJEEV WADHERA-| - | Hyderabad, IN| LinkedIn URL SENIOR OPERATIONS LEADER A High-energy Director of Operations with experience in transitioning, building and implementing high-impact and scalable operations programs and initiatives both in financial as well as non-financial back-office operations. Strong background in establishing current state operational support process models and providing process improvement/redesign. Expertise in presenting high-impact plans and recommendations to senior leadership. Laser- focused on the big picture and simplification of the complex to solve the most challenging problems. Exceptional relationship management skills. Presented strong leadership abilities including an encouraging, motivating presence to help with conflict management, team building, mentoring and coaching, goal setting, prioritization, and strategic planning. AREAS OF EXPERTISE • Migration & Ramping-up • Project Management • Vendor Management • Service Delivery • Multi-Site Operations • Backend Operations • P & L Management • Change Management Thomson Reuters: Franklin Templeton: American Express: • Partnerships • Process Improvement SELECTED ACHIEVEMENTS Scaled up the organizational workforce from 27 to ~300 FTEs within a target deadline Scaled up the team from 5 to 50 within a short span of time Structured & controlled fixed asset & vendor payment operations worth USD 5 bn. for the travel unit (biggest unit in Amex) PROFESSIONAL EXPERIENCE Self Employed | Hyderabad, IN| Apri’21-May’23 Thomson Reuters | Hyderabad, IN Apri’09-Dec’20 |Director Operations Process and People • Managing ~300 employees for backend operations (budget: USD 4.7 mn.) to deliver print operations worth USD 300 mn. Handling 2 online flagship products – Westlaw Next (Legal) & Checkpoint (Tax & Accounting) • Maximized adherence to SLAs across multiple projects in terms of time, cost & quality Migration & Ramping-up • Led off-shore transition for Content Operations from USA to Hyderabad by focusing on evolution, mapping & transitioning. Significantly increased the Operating Margin by swiftly migrating new projects to a steadystate Change & Client Relationship Management • Managed & liaised with cross-functional resources to ensure alignment with customer feedback & requirements • Effectively managed client relationship to transform an offshore center from a ‘low-cost low priority’ to a ‘high value high priority’ center Control, Process Reengineering & Optimization o Delivering savings of USD 100k as a part of the Cooperate Challenge by reducing the operating expenses through: • • o Software, travel & transportation optimization & Effective workforce management Achieved aggregate savings of 25 FTEs in the previous 3 years by conceptualizing & implementing the following initiatives: o Conducted effective resource planning & mentorship to increase productivity to 130%, worth additional 10 FTEs o Transitioned work from vendors to achieve total savings of USD 70k per annum without adding any headcount Led execution of e-book processing project for ANA region to achieve annual savings of USD 100K for the company Team Building & Performance Management • Lowered the employee attrition rate from 26% to 14% by developing & executing a strategy comprising o Hiring the right fit, Talent grow & flow, Diversified Hiring and Hiring from B town • Designed & pioneered a Fast-Track Leadership program to develop leaders from the in-house talent pool • Mentored & trained 20 high performers, with 12 of them rising to become Team Leaders Business Development • Won multiple project deals across ANA, Australia, U.K. & Middle East by leading the globalization strategy Franklin Templeton Investments Feb’05 - Apr ’09 | Hyderabad, IN |Manager - Operations, US Transfer Agency Key Achievements • Established the Transfer Agency functions in Hyderabad & transitioned operations from USA & Canada to Hyderabad • Managed the entire cycle including account opening, liquidation & transfer of investment account with Franklin Templeton • • Reduced the on-shore headcount by moving the monetary work to Hyderabad 6 months ahead of schedule Improved the quality scores from 95% to 99% by standardizing customer forms as a part of process improvement o Lead to the reduction in team size by 4 FTEs with the total team size being 28 FTEs American Express India Pvt. Ltd. Jul ’97 - Feb ’05 | New Delhi, IN | Reporting Analyst- Global Operations Reporting | Key Achievements • Achieved USD 620k+ in total recovery by initiating & executing the project on recovery of outstanding vendor debit balances • Obtained satisfactory rating from Internal Auditors for fixed assets by institutionalizing rigorous checks & balances • Planned, executed, transitioned & stabilized fixed asset & vendor-related operations from UK to India India Cements & Capital Finance Ltd. | New Delhi, IN | Assistant Manager | Nov ’95 - Jul ’97 Ashoka Builder (P) Limited | New Delhi, IN | Leasing Executive | Aug ’90 - Nov ’95 • • • AWARDS & RECOGNITIONS Awarded ‘Leader of the Quarter’ award: established & stabilized Canadian Transfer Agency operations in a short time, '06 Led the team to win ‘Best Team Award’ 2 times in 1 year for maintaining 99% quality & meeting TAT, ’07 Led CSR initiatives & recognized for significant contribution to Corporate Social Responsibility initiatives, ’05 Executive Bachelors EDUCATION Executive Program – Business Management | XLRI, Jamshedpur, IN | 2011 L.L.B. | Delhi University, Delhi, IN B. Com. | Delhi University, Delhi, IN