Sanjeev Millian

 Sanjeev J Millian Personal Information Name: Sanjeev J Millian. Date of birth: 11th Jan 1983. Parents:Rosaline Margarette & Jayasingh Y. D. Languages known: English, Kannada, Hindi, Latin. Nationality & Religion:Indian / Christian (Roman Catholic). Career Objective To make optimum utilization of my knowledge, Skills & Experience utilize opportunities effectively for the professional growth and contribute in the betterment of the organization and self. To be a better leader/role model and serve clients for their ultimate satisfaction and maintain the momentum in the team as good Human begin adapting open & a very transparent culture. Educational Qualifications BACHELOR IN COMPUTER APPLICATION Institute: Miranda Institute of Management and studies, Bangalore. University: Bangalore University. EARLY SCHOOLINGS:- I had my early schooling at St. Charles English High School. New Town Bhadravathi, Shimoga (Dist) which was managed by Belgium Missionaries and Higher Secondary education at Silver Jubilee Govt. P.U. College New Town Bhadravathi. COMPUTER SKILLS:- Knowledge of programming languages: C, C++, Java, COBOL. Application knowledge of: Microsoft word; MS-Excel; MS – Power Point & MS – Access. Operating System Knowledge of: Windows; MS-DOS & Unix. Completed Diploma in Computer Application in year 2000. Learnt Lotus 1-2-3; Logo; File Manager; Word Star (from 1995 to 1998) Current Work Experience & Achievement Period: 16 years (October 27, 2007 to Present.) Position: Delivery Service Manager. RESPONSIBILITIES:- Working on company Goals and working closely with the Sales team and implementation teams such that all the client expectations are met in the transition phase of a new client. Reviewing collections matrix based on weekly monthly payments dashboards from all the client and providing necessary recommendation for internal staffs as well as to the client. Stay on top of meeting company’s revenue target every month. Helping client from consulting standpoint to meet their collection goals set as per our Business Agreement. Working closely with clients by setting up meetings with them and maintaining healthy relationship for the organization. Reporting all the wellbeing of our clients to Sr. Leadership team. Handled 433 provides Healthcare business & Major Provider group of the company’s projects. Staying on current updates and providing periodic Healthcare changes intimations to providers. Working very closely with the upper Management at all the levels and scheduling weekly/Monthly/Bio-weekly call for the betterment of the company. Setting put healthcare system & monitoring fixes and re-fixes based on the industrial standards and providing absolute confidentiality care for their Patients. Protecting companies Business information; Staff confidentialities and preparing invoices for clients and tabulating monthly and yearly payments and performance reports. Delivering all take backs from the clients to the team and providing immediate and effective client responses. Setting Protocols for team and addressing staff issue also setting up the processes and their Protocol for all new projects. Standardizing the Process. Working on Service Level Agreements for the clients and Creating SOP for our clients. Working closely on the quality analysis that is affecting the clients revenue which is indeed affect the company’s revenue to Implementing training programmes for better staff performance and to meet the industrial standards. Achievements in current Experience:- Made a business trip to United States of America and to several locations of our company business offices and functioning units. Appreciation from Global CEO (USA) where he writes on official website to everyone clearly and confidently that I have changed their Perception on customer service Vs Delivery (i.e., USA Vs India) in the company history. The only Person in the organization who is handling Major clients / 433 Providers and Managed Huge team size. Obtained several periodic promotions in my tenure. (Teach Coach; Team Lead; Business Teal Lead; Revenue Performance Manager; Bangalore Location Head; Service Delivery Manager.) Received Awards and bonus too, when I was an AR Caller (Reimbursements staff) in the present organization. Prior Medical Billing Experience & Achievements:- Organization: Omega Health Care services. (Formerly known as Manipal Omega Healthsource) Period: 19 Months Position: AR Caller Location: Manipal Towers, Old Air Port Road, Bangalore. Responsibilities: Claims Analysis and Outbound Calling for Reimbursement Purpose. Achievements: Received once bonus cheque as a client Award & twice Star of the floor award from the CEO of the company. Prior BPO Experience & Achievements:- Organization: SIEMENS INDIA PVT LTD., Period: 9 Months. Position: Customer Support Representative – 2 years contract staffing Location: Due Park Trinity, M.G. Road, Bangalore. Responsibilities: Inbound CRS for Vanguard Car rental Process. Hobbies & interest Reading books on Inspirational & motivational factors; Personal orientation & Time management. Practicing Musical Keyboard. Involving in social Activities and community Service. Declaration:- I Sanjeev J Millian confirm that all the above mentioned facts and figures are true to the best of my knowledge. Date: (Sanjeev J Millian)Place: