Sanjay Kumar Muduli

 SANJAY KUMAR MUDULI Contact No: - Email ID-- Web Designing, Data Entry & Accounts Specialist OBJECTIVE: To secure a challenging position in a progressive and reputed organization in order to facilitate professional growth and utilization of my qualification, while embracing new methodologies & strategies to remain competitive in the market. To work with a vision for the betterment of the job assigned to me and to give my best to it by working to the fullest of my capabilities. To be a part of an organization where I can pursue my career with passion, dedication and creativity thereby furthering the growth and development of the organization PROFESSIONAL EXPERIENCE: Currently working in Primary Solution (Feb22nd2010 – till date) Designation: Senior Process Associate (QA) Handling Four Types of IP’S in Payment transactions. Checking Payment Review Date in Customer Account Status. Identifying Customer Details in ODOC Statement. Analyzing Customer Payment details in Payment History Screen. Transferring Payments from one policy to other policy per ODOC request. Checking last bill cycle date from the customer account. Checking in to the statement control date about customer from CAAS screen. Finding customer request in documentation screen. Checking customer account balance in CACB screen. Checking customer billing details in the billing summary screen. Matching the payments with regular and extended amount. Quality checking. Sending everyday production report to Clint. Career Highlights – Growth - Rewards Recognized & rewarded in the Year 2011 by the Client for completing the maximum volume within the stipulated duration. Received process improvement award from Clint 2 times. Revived consecutives “Star of the month” & “Star of the week” I have completed my Green belt project NITTANY INDUS BPO (N0V 7th 2007–Jan 30th 2010) Designation: Order Entry & Graphics Designing Executive Responsibilities as an Analyst: As a Team Player, Able to achieve target with consistent Quality level. Responding to clients via Email & Chat communications on online. Monitoring Process track at each and every interval and to access admin tool for team performance to send hourly status to client to meet consistent TAT and Quality level. Follow up of projections and feedbacks at the end of the Month. Can motivate team members and co-workers to meet desired target and quality level. Classifications of process with different sessions and modules as per Transition part of the project to prepare account manual data for team members for ease learning and understanding protocols. Implementing new ideas to overcome issues with Absconding and unavailability of team members. To persuade higher results and able to compete with other members on performance and training activities. Routing Daily Log, Weekly & Monthly Confirmations to clients at the end of the day ACADEMIC PROFILE: B. A. (+3) under Utkal University, Bhubaneswar, Orissa in the year 2005. Intermediate (+2 Arts) under Council of Higher Secondary Education Orissa in year 2002. Matriculation (10th): under Board of Secondary Education, Orissa in year 2000 KEY SKILLS Technical proficiency: MS Office Windows XP, Vista and 7 Type writing HOBBIES: Playing Cricket games Listening Music Browsing & research Travelling Personal Details: Name:Sanjay Kumar Muduli Father’s Name & Occupation:Purna Chandra Muduli Sex :Male Date of Birth:- Nationality:Indian Passport No:J- Current Address:Plot No#14A, 12th Extension Kuberan Nagar, Madipakkam Chennai-600091 Linguistic Proficiency :English, Hindi, Odia, Tamil & Bengali DECLARATION: I do hereby declare that the particulars of information and facts stated here in above are true, Correct and complete to the best of my knowledge and belief. Date: Place: Chennai (Sanjay Kumar Muduli)